FAQs

1. Does ClearFeed support indexing the knowledge sources partially?

Answer: Yes, knowledge sources can be indexed partially when some URLs/pages from the knowledge source are interested in ClearFeed and can be used for answer generation. You can see the status of the source as Partially Indexed on the KBs page as shown below.

1. Does ClearFeed use data from the knowledge base to train the AI models?

Answer: We do not use any customer data, messages, or knowledge sources to train our AI models. Our model is trained on synthetic data, and the feedback provided by users on answers is used only to display metrics. Any future changes to this policy would require explicit opt-ins from customers. Therefore, you can be assured that your data will not be used for model training.