Custom Fields
This section will cover details of using ClearFeed Custom Fields
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This section will cover details of using ClearFeed Custom Fields
Last updated
Was this helpful?
Custom Fields let you add properties to requests and tickets beyond the standard fields like Status, Priority, and Assignee. They help:
Tag requests with custom values
Build requester-facing forms for structured data capture before ticket creation
Enable granular reporting, especially for single-select fields
ClearFeed supports the following types of custom fields:
Single Select
Multi Select
Single-Line Text
Multi-Line Text
Number
Date
User Select
Go to on the ClearFeed WebApp.
Click on Fields
Click Create New Field
Choose the desired Field Type
(Optional) For Text fields, specify the Character Limit.
(Optional) Add a Description for the field — this helps AI Agents and knowledge search better understand and use the field contextually.
For eligible field types (Single Select, Single-Line Text, Multi-Line Text), you can enable Auto-Fill with AI
When you enable Auto-Fill with AI:
A default prompt is automatically added—you can customize this as needed.
Use variables like {{request.all_messages}} or {{request.title}} to reference conversation content.
Run a sample request to preview and refine the prompt output.
Click the Edit button on any triage message in Slack to view and update the values for custom fields.
Open a request → Scroll to Forms and Custom Fields → Enter values.
Custom Fields can be automatically filled by ClearFeed's AI using predefined prompts. This reduces manual effort and improves consistency. You define the prompt once, and it is executed every time the automation is triggered.
Is there a limit on number of fields we can create? Answer: Users can create as many single-select and multi-select fields. For the text type fields, we currently support the creation of up to 50 fields. Please contact support@clearfeed.ai if you want to create more than 50 text-type fields.
How many fields will be displayed in the triage request block?
Answer: The first five configured custom fields will be shown on the triage message block. However, all the created custom fields will be visible once you click on the Edit button on Triage. All the fields will also be visible on the ClearFeed Web App.
Custom Fields can be added to request forms to gather structured data at the time of ticket creation. Learn how to
