Managing Knowledge Sources

Streamline Knowledge Source management on the ClearFeed web app

ClearFeed allows you to track the indexing statuses and manage all added Knowledge Sources. Navigate to the Knowledge Sources section on the web app, and get started!

Status Insights

Each Knowledge Source in ClearFeed is assigned a status reflecting its current indexing state:

1. Initiated: Awaiting its turn for indexing. Click on Refresh Status after a few minutes to see the updated status.

2. Indexing: Currently being processed for indexing. Click on Refresh Status after a few minutes to see the updated status.

3. Indexed: Ready to use for generating answers, with indexing being completed.

4. Failed: Indexing was not successful. You should try re-indexing this Knowledge Source. If the problem persists, please contact our support team at [e-mail] or connect with us directly on Slack/Intercom.

5. Terminated: User-cancelled the indexing process.

Knowledge Source Statuses

Note: Information from Knowledge Sources that have been successfully indexed at least once will be utilized for generating responses, irrespective of their current status.

1. We update the status of Knowledge Sources every 5 minutes. Don't be surprised if you notice that an Initiated Knowledge Source was Indexed without you noticing the Indexing process.

2. Information from Knowledge Sources that have been successfully indexed at least once will be utilized for generating responses, irrespective of their current status.

Managing Actions

Buttons on the knowledge source and 3 dots option present options for the following actions:

• Edit: Update the Name, Tags, Conditions, and other key parameters of the Knowledge Sources.

• Reindex: Use the Re-index button to re-index your Knowledge Source. This will ensure that the GPT-Powered Answers reflect the latest information from your Knowledge Source.

• Delete: Remove Knowledge Sources at these stages - indexed, currently indexing, or terminated. Deleting an indexed source will prevent its data from being used to generate responses.

• Terminate: Stop the indexing process mid-way if needed.

Actions available for managing your Knowledge Sources