# Manage Users

Users on ClearFeed are members of your organization that have access to the [ClearFeed Web Dashboard](https://web.clearfeed.app/) and the ClearFeed App Home in Slack.

## Invite Users

{% hint style="info" %}
Ensure the user is part of the Slack workspace before they're invited to ClearFeed
{% endhint %}

1. Head over to the [Users section](https://web.clearfeed.app/settings/users) on ClearFeed web app
2. Click on **Invite Users** and enter the Email ID of the user
3. Choose the relevant User Role
4. You can invite multiple users at once by clicking on Add Invite

## Manage Users

{% hint style="info" %}
Only Admins can remove existing users or change their roles
{% endhint %}

* Delete existing users by clicking on Remove
* Change user roles
* See which users are invited

## User Roles <a href="#user-roles" id="user-roles"></a>

Clearfeed has the following user roles: **Admin**, **User**, and **Agent**.

### **Admin** <a href="#admin" id="admin"></a>

The Admin role grants full access to various settings including configurations, integrations, and user invitations.

1. Admins can create and modify all collections
2. Set up and adjust workflows
3. Have the authority to establish and revise SLA policies and business hours.

{% hint style="info" %}
Admins who are not designated as Agents cannot respond to tickets in the Triage channel or Clearfeed WebApp.
{% endhint %}

### **User** <a href="#user" id="user"></a>

1. Users can only modify settings for collections they have created and cannot access or adjust configurations for other collections.
2. Users can set up and adjust workflows
3. Users cannot invite new users or have access to configuration settings.

{% hint style="info" %}
Users not designated as Agents cannot respond to tickets in the Triage channel or Clearfeed WebApp.
{% endhint %}

### Agents <a href="#agents" id="agents"></a>

Relevant for the Internal & External Helpdesk Product Edition

Users and Admins need to be designated as Agents to work from the triage channel and respond using the ClearFeed web application.

* To add team members as Agents, go to [Manage Users](https://web.clearfeed.app/settings/users), click 'Invite Users', and enable the checkbox of 'Agent' to designate additional Agents.
* Under Collection Settings -> Responder settings, you can add these agents as responders.

{% hint style="danger" %}
Non-Agents cannot respond to tickets in the triage channel and the Clearfeed web application.
{% endhint %}

## Whitelisted Domains <a href="#whitelisted-users-from-a-domain" id="whitelisted-users-from-a-domain"></a>

Enable or disable automatic sign-up for users from your company or whitelisted domains with this setting.

* By default, automated sign-ups are disabled for new ClearFeed accounts. Users must be invited by an admin unless this setting is enabled.
* When enabled, any user accessing the web application from these domains will automatically sign up on the ClearFeed application with user privileges.
* Any domain added here will allow users from that domain to be invited to join your ClearFeed account.
* Users from Non-whitelisted domains are not allowed to be invited.
* To disable it, simply uncheck this option.

{% hint style="info" %}
Your company domain is whitelisted automatically and users with that domain can sign in to your workspace by default
{% endhint %}

## **FAQs**

1. **Question:** I am getting an error adding users because they are not part of our Slack workspace - but the users are registered from a different domain in the Slack workspace. What do I do?

   **Answer:** If your company uses multiple domains and users should be treated identically across them, then ClearFeed can add an alias domain in your account. If `myco.com` and `alsomyco.com` are declared as aliases - then `joe@myco.com` can be added to ClearFeed as long as either `joe@myco.com` or `joe@alsomyco.com` are registered in Slack. Please contact ClearFeed Support to get a domain alias added to your account.