Plans & Billing
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Product editions are designed to customize the ClearFeed platform corresponding to your use case. Additionally, each product edition has a different billing unit.
There are three different types of product editions
ClearFeed External Helpdesk - Work with customers in Slack Connect (or Community) channels and Email. There are two ways of using the External Helpdesk edition:
Use ClearFeed's native Ticketing functionality.
Use your existing Ticketing System (like Zendesk, Intercom, Freshdesk, Salesforce or HubSpot) using ClearFeed's bi-directional Slack integration.
- Work with your employees on internal Slack Channels using ClearFeed's Ticketing System.
- Work with your employees on internal Slack Channels using your existing Ticketing Systems (like Zendesk, Jira/JSM, ClickUp and others) and ClearFeed's bi-directional Slack integration.
To check your current product edition, navigate to the '' section located within the .
Note - To change your current product edition, you can either create a new child account with a different product edition or contact our support team for assistance.
Note that billing is handled separately for each product edition
When you sign up for ClearFeed, you automatically get access to a 14-day free trial with all features supported in our Professional Plan. This allows you to explore all features before committing to a paid plan.
You will no longer have access to the WebApp
Your data and configurations will remain intact for 14 days after the Trial Expiry.
After 14 days of the Trial Expiry, the account will be deleted automatically.
If you need more time to test out the features, you can reach out to our support to get the Trial Period extended.
You have several convenient options to upgrade your account anytime during your trial period or within 14 days after your trial expires. You can choose to upgrade your account by:
Connect with us directly through Slack
Complete the upgrade form on our WebApp
Locate and click the "Upgrade" button. You can find this button in one of two places:
On the Trial Banner (if you are currently on a trial).
Under the Plans & Billing section in your ClearFeed WebApp settings.
Fill out the upgrade form with the required information:
Company Details: Provide your Company Name and Address.
Point of Contact: Enter the Name and Email of the person who will be coordinating this upgrade.
Plan & Billing Details:
Product Edition: This field displays your current ClearFeed edition and is pre-selected. It cannot be changed during the upgrade process.
Plan Selection: Choose your desired plan from the options: Starter or Professional.
If your current usage includes features not available in the plan you select, a message "You may lose access to some features" will appear, along with a list of those specific features.
Billing Frequency: Select either Monthly or Annual billing. Choosing Annual billing provides a 15% discount.
After submitting the upgrade form, you will be prompted to enter your card details. Your payment information is securely processed and saved via Stripe.
Optional: You may choose to skip this step and add your card details later if needed.
Your account will be upgraded to your selected plan
A Slack Connect channel will be created for you (you'll receive an invite via email; if already connected, you can ignore this invite)
An invoice will be generated according to your billing cycle (typically on the 1st or 15th of each month)
If a credit card is on file, it will be charged automatically. Otherwise, you can make payment once the invoice is issued
A contract will be shared for e-signature
After contract signing:
An invoice will be generated and shared with you
Any saved credit card will be charged automatically. Otherwise you can make payment via a credit card or account transfer
To update your Credit Card Details or download the previous invoices, you can use the Stripe link provided in this section to log in to Stripe and access. This link can only be accessed using the email address of the Primary Billing contact that was provided while setting up the Payment.
The pricing for this is same regardless of whether ClearFeed is being used standalone - or for integrating with an external Ticketing system.
To check your current Plan, navigate to the '' section located within the .
Note - To change your current Plan, you can reach out to our support team at or connect with us directly on Slack.
Contact our support team at
You can upgrade to our Starter or Professional Plan using the self-service option. Pricing details for both plans are available on our . For the Enterprise plan, please contact our sales team at or reach out to us directly on Slack.
If you have any questions about upgrading, reach out to our support team at or connect with us directly on Slack.