Plans & Billing

Product Edition

Product editions are designed to customize the ClearFeed platform corresponding to your use case. Additionally, each product edition has a different billing unit.

What are the different types of product editions?

There are three different types of product editions

1. Clearfeed External Helpdesk - Work with customers in Slack Connect (or Community) channels and Email. There are two ways of using the External Helpdesk edition:

   1. Standalone Helpdesk: Use ClearFeed's native Ticketing functionality.

   2. Integrate with External Ticketing Systems: Use your existing Ticketing System (like Zendesk, Intercom, Freshdesk, Salesforce or HubSpot) using ClearFeed's bi-directional Slack integration.

2. Clearfeed Internal Helpdesk - Work with your employees on internal Slack Channels using ClearFeed's Ticketing System.

3. ClearFeed Internal Helpdesk (Integrations Only) - Work with your employees on internal Slack Channels using your existing Ticketing Systems (like Zendesk, Jira/JSM, ClickUp and others) and ClearFeed's bi-directional Slack integration.

How do I change my product edition?

To check your current product edition, navigate to the 'Plans & Billing' section located within the Account Settings.

Note - To change your current product edition, you can either create a new child account with a different product edition or contact our support team for assistance.

Reach out to our support team at [e-mail] or connect with us directly on Slack or Intercom to change your product edition.

How does this impact billing?

Note that billing is handled separately for each product edition

1. Clearfeed External Helpdesk: The pricing for this is same regardless of whether ClearFeed is being used standalone - or for integrating with an external Ticketing system.

2. Clearfeed Internal Helpdesk

3. ClearFeed Internal Helpdesk (Integrations Only)

Plan

Checking the Current Plan

To check your current Plan, navigate to the 'Plans & Billing' section located within the Account Settings.

Email Note - To change your current Plan, you can reach out to our support team at [e-mail] or connect with us directly on Slack.

ClearFeed Free Trial

When you sign up for ClearFeed, you automatically get access to a 14-day free trial with all Enterprise features. This allows you to explore all features before committing to a paid plan.

What happens when the trial expires?

• You will no longer have access to the WebApp

• Your data and configurations will remain intact for 14 days after the Trial Expiry.

• After 14 days of the Trial Expiry, the account will be deleted automatically.

• If you need more time to test out the features, you can reach out to our support to get the Trial Period extended.

How to Upgrade?

• You can upgrade anytime during or within 7 days after your trial expires.

• You can choose to upgrade at any time by reaching out to our support team at [e-mail] or connect with us directly on Slack.

Billing

To update your Credit Card Details or download the previous invoices, you can use the Stripe link provided in this section to log in to Stripe and access. This link can only be accessed using the email address of the Primary Billing contact that was provided while setting up the Payment.