ClearBot Assist

ClearBot Assist helps you find answers from your knowledge base, summarize long threads, find previous requests, and send quick replies from the triage channel.

Use ClearBot Assist

1. Go to your Triage Channel

2. You will find the ClearBot Assist button in the ticket message

ClearBot Assist on the triage channel

To Find Answers

1. Open the ClearBot Assist

2. Type your question and hit Submit

3. ClearFeed will generate a response from your knowledge base. You can then:

   1. Post the response in the thread

   2. Edit the response and then post it

To Summarize Requests

1. Open the ClearBot Assist

2. Click on Summarize the thread

3. You will be presented with a summary of the entire thread. You can further:

   1. Post the summary to the thread

   2. Edit the summary and then post it to the thread

To See Previous Requests

1. Open the ClearBot Assist

2. Click on Show Previous Requests

3. We will show last 5 requests from the customer with links to the relevant Slack thread

To Add Quick Replies

Learn how to configure Quick Replies here.

Quick replies are text templates that can be quickly inserted into conversations.

1. Click on the ClearBot Assist button

2. Select a reply from the dropdown

   1. You will see the content of the selected Quick Reply

3. You can click on Post to Thread to directly post the message

   1. You can also copy and paste the content to the Slack message editor, make changes and send the message