ClearFeed Help Center
ChangelogSign Up
  • Getting Started
    • Integrate Slack
    • For Customer Support
      • ClearFeed Helpdesk
      • Slack <> Ticketing Integration
    • For Internal Support
      • ClearFeed Helpdesk
      • Slack <> Ticketing Integration
    • GPT-Powered Answers
    • Security
  • ACCOUNT SETUP
    • Collections
      • For External Helpdesk
      • For Internal Helpdesk
      • For Integrations
    • Manage Request Channels
    • Setup Triage Channel
    • Teams Setup
    • Email Setup
    • Customer Portal
    • Web Chat
    • Child Accounts
    • Manage Users
    • Login Methods
    • Personal Preferences
  • Create Requests
    • Slack Channels
    • Private Tickets
    • DMs on Slack
    • Email
    • Web Chat
    • From Triage Channel
    • Web Dashboard
    • API
  • Manage Requests
    • Triage Channels
      • For External Helpdesk
      • For Internal Helpdesk
      • For Integrations
    • Web Dashboard
    • ClearFeed Slack App
    • Request Fields
  • Helpdesk Features
    • Tickets
    • Tasks
    • Custom Fields
    • Forms
    • Emoji Rules
    • Insights
    • Quick Replies
    • Customers
    • Automations
    • Workflows
    • Business Schedule & SLA
    • Assignment Rules
    • Team Assignment
    • CSAT Survey
    • Announcements
    • Welcome Messages
    • AI Fields
    • Digests
    • Notifications
  • ClearFeed AI
    • GPT-Powered Answers
      • Virtual Agent & Agent Assistant
      • Testing GPT-Powered Answers
      • Personalize GPT-Powered Answers Name & Logo
    • Knowledge Sources
      • Private Knowledge Sources
        • Confluence
        • Zendesk
        • Freshdesk
        • Notion
        • Slack Channels
        • Slack Canvas
        • Coda
        • Google Drive
        • Other Supported KS
      • Public Knowledge Sources
      • Managing Knowledge Sources
      • FAQs
    • Prompt Customization
    • Search Using Natural Language
    • Bot Interactions
    • ClearBot Assist
    • AI Agents
  • Integrations
    • Task & Ticketing Systems
    • Zendesk
      • Forms
    • Freshdesk
      • Forms
    • Intercom
      • Forms
    • ClickUp
      • Lists
    • HubSpot
      • Forms
    • Salesforce Service Cloud
    • Jira Service Management
    • Jira
    • Linear
    • Asana
    • GitHub
    • FAQs
  • Account Settings
    • Whitelabel ClearFeed
    • Additional Settings
      • Bot Whitelisting
      • Notification Settings
      • Data Retention
      • Pausing Resolution Time
      • Account Management
    • Plans & Billing
    • Developer Settings
  • Pricing and Billing
    • Pricing
    • Billing
      • External Helpdesk
      • Internal Helpdesk
      • Integrations
  • Changelog
    • ClearFeed Release Changelog
Powered by GitBook
On this page
  • Use ClearBot Assist
  • To Find Answers
  • To Summarize Requests
  • To See Previous Requests
  • To Send Quick Replies

Was this helpful?

Edit on GitHub
  1. ClearFeed AI

ClearBot Assist

PreviousBot InteractionsNextAI Agents

Last updated 24 days ago

Was this helpful?

ClearBot Assist helps you find answers from your knowledge base, summarize long threads, find previous requests, and send quick replies from the triage channel.

Use ClearBot Assist

  1. Go to your Triage Channel

  2. You will find the ClearBot Assist button in the ticket message

To Find Answers

  1. Open the ClearBot Assist

  2. Type your question and hit Submit

  3. ClearFeed will generate a response from your knowledge base. You can then:

    1. Post the response in the thread

    2. Edit the response and then post it

To Summarize Requests

  1. Open the ClearBot Assist

  2. Click on Summarize the thread

  3. You will be presented with a summary of the entire thread. You can further:

    1. Post the summary to the thread

    2. Edit the summary and then post it to the thread

To See Previous Requests

  1. Open the ClearBot Assist

  2. Click on Show Previous Requests

  3. We will show last 5 requests from the customer with links to the relevant Slack thread

To Send Quick Replies

Quick replies are text templates that can be quickly inserted into conversations.

  1. Click on the ClearBot Assist button

  2. Select a reply from the dropdown

    1. You will see the content of the selected Quick Reply

  3. You can click on Post to Thread to directly post the message

    1. You can also copy and paste the content to the Slack message editor, make changes and send the message

Learn how to configure Quick Replies .

here
ClearBot Assist on the triage channel