DMs on Slack
You can turn personal conversations into tickets right from Slack DM.
Steps to convert Personal DMs into tickets:
Hover over the message that you want to convert into the ticket.
Click on Slack's More Actions menu (three dots).
Click on ClearFeed Actions under Shortcuts.
Proceed to File a ticket.
You will see a dropdown of all available Forms, grouped by the Collections they're linked to.
Select the relevant Form.
The title and description will be pre-filled out from the message.
A ticket will be created on behalf of the user (requestor).

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