ClearFeed App for Slack

App Home For Agents

ClearFeed App Home used for filtering requests

• The ClearFeed App for Slack allows responders to view and filter all requests within Slack.

• Before using the App Home, you need to select one ClearFeed Account if you have multiple accounts linked to the same Slack workspace.

• The requests can be Assigned, Re-assigned, or Marked as Solved when the requests are displayed by selecting the three-dots selection against each request.

This view is only visible to the users added to the ClearFeed WebApp.

Not all filters are supported on the ClearFeed App for Slack. For accessing advanced filters, views, and display options please visit the ClearFeed Webapp.

My Tickets for Requesters

My Tickets view on the ClearFeed App for Slack

• My Tickets helps the users to see the tickets they have created.

• Filters help you choose the time range for which the tickets should be displayed.

• Clicking on any ticket will take you to the source of the ticket

• If the ticket was filed using the Slash command or File a ticket button - the ticket link would redirect you to the Messages section where you can update the ticket further.

This view is only visible to users who are not added to the ClearFeed WebApp.

Slash Command

ClearFeed Slash command /cf-query allows you to search through tickets and requests by leveraging advanced natural language processing to help you find relevant tickets or requests with ease. Instead of filtering through lists or manually scrolling, you can type queries in natural language to get accurate and relevant results. Our AI interprets the query and shows the identified filters. You can review and adjust the filters as needed to get the most accurate search results.

• Navigate to the Triage Channel where you want to perform search.

• Type /cf-query and your search query in plain English (e.g., "/cf-query Show me tickets from last week tagged as urgent").

• Press "Enter" or "Send"

Query Example

For more details about Natural Language search, refer to this.