# Team Assignment

Team Assignment enables you to assign requests and ClearFeed tickets to groups of users, known as Teams. These Teams are essentially Slack Groups within your Slack workspace.

{% hint style="info" %}
It is mandatory to set up Slack Groups in your workspace, as each Team within ClearFeed is directly mapped to a Slack Group. Learn more about Slack User Groups [here](https://slack.com/intl/en-in/help/articles/212906697-Create-a-user-group).
{% endhint %}

## Enable Team Assignment

Team Assignment can be accessed under Settings > [Users and Teams](https://web.clearfeed.app/settings/users).

1. Scroll down and find Team Assignment
2. Toggle Team Assignment on
3. Select your relevant Slack Groups to be considered for assignment

<figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-a6d92601f94699c6846a1c81c63b05fd961e4851%2FEnabling%20Team%20Assignment%20in%20Clearfeed.gif?alt=media" alt="" width="563"><figcaption><p>Enabling Team Assignment in ClearFeed</p></figcaption></figure>

## Assign from the Triage channel

1. For any request on the triage channel, click on **Edit**
2. Under the **Select Team** option, choose the team to assign this request
3. Members of the Slack user group will get a notification from ClearFeed about the request being assigned

<figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-42e1f51fbdecff6ffc89133235c2c321fffd0cc8%2Fimage%20(213)%20(1).png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

## Assign from Web Dashboard

1. On the ClearFeed web dashboard, you will see a column for **Assigned Team**
2. Click on the same and select the relevant team from the dropdown
3. Members of the Slack user group will get a notification from ClearFeed about the request being assigned

<figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-2eb6b09d64d67b478a6530559676b0a017660a4a%2Fimage%20(214).png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

## FAQs

1. **Can we use the Assigned Team field in Forms?**\
   **Answers:** Yes, the Assigned Team field will be available in ClearFeed Ticket Forms. Users can select a Team while creating the ticket or change the Assigned Team after the ticket is created.\
   Read more about [Forms](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-helpdesk/forms).
2. **Can we use the Assigned Team field in ClearFeed Automations?**\
   **Answers:** Yes - the Assigned Team field is supported as a standard field under Automations where you can use it under Triggers, Conditions, and Actions.

   * Trigger: Whenever the Assigned Team is updated -> perform an Automation
   * Conditions: Whenever the Assigned Team is set to a particular value -> execute the Automation
   * Actions: Whenever the trigger and conditions are met -> set the Assigned Team to a particular value

   Read more about [Automations](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-helpdesk/automations).
3. **What happens if Team Assignment is disabled?**\
   **Answers:** If Team Assignment is disabled, you can expect the following:
   * Automations using the Assigned Team field will stop working.
   * Forms will no longer contain the Assigned Team field under the create and edit action.