# Team Assignment

Team Assignment enables you to assign requests and ClearFeed tickets to groups of users, known as Teams. These Teams are essentially Slack Groups within your Slack workspace.

{% hint style="info" %}
It is mandatory to set up Slack Groups in your workspace, as each Team within ClearFeed is directly mapped to a Slack Group. Learn more about Slack User Groups [here](https://slack.com/intl/en-in/help/articles/212906697-Create-a-user-group).
{% endhint %}

## Enable Team Assignment

Team Assignment can be accessed under Settings > [Users and Teams](https://web.clearfeed.app/settings/users).

1. Scroll down and find Team Assignment
2. Toggle Team Assignment on
3. Select your relevant Slack Groups to be considered for assignment

<figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-a6d92601f94699c6846a1c81c63b05fd961e4851%2FEnabling%20Team%20Assignment%20in%20Clearfeed.gif?alt=media" alt="" width="563"><figcaption><p>Enabling Team Assignment in ClearFeed</p></figcaption></figure>

## Assign from the Triage channel

1. For any request on the triage channel, click on **Edit**
2. Under the **Select Team** option, choose the team to assign this request
3. Members of the Slack user group will get a notification from ClearFeed about the request being assigned

<figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-42e1f51fbdecff6ffc89133235c2c321fffd0cc8%2Fimage%20(213)%20(1).png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

## Assign from Web Dashboard

1. On the ClearFeed web dashboard, you will see a column for **Assigned Team**
2. Click on the same and select the relevant team from the dropdown
3. Members of the Slack user group will get a notification from ClearFeed about the request being assigned

<figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-2eb6b09d64d67b478a6530559676b0a017660a4a%2Fimage%20(214).png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

## FAQs

1. **Can we use the Assigned Team field in Forms?**\
   **Answers:** Yes, the Assigned Team field will be available in ClearFeed Ticket Forms. Users can select a Team while creating the ticket or change the Assigned Team after the ticket is created.\
   Read more about [Forms](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-helpdesk/forms).
2. **Can we use the Assigned Team field in ClearFeed Automations?**\
   **Answers:** Yes - the Assigned Team field is supported as a standard field under Automations where you can use it under Triggers, Conditions, and Actions.

   * Trigger: Whenever the Assigned Team is updated -> perform an Automation
   * Conditions: Whenever the Assigned Team is set to a particular value -> execute the Automation
   * Actions: Whenever the trigger and conditions are met -> set the Assigned Team to a particular value

   Read more about [Automations](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-helpdesk/automations).
3. **What happens if Team Assignment is disabled?**\
   **Answers:** If Team Assignment is disabled, you can expect the following:
   * Automations using the Assigned Team field will stop working.
   * Forms will no longer contain the Assigned Team field under the create and edit action.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-helpdesk/team-assignment.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.