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  1. ClearFeed AI
  2. Knowledge Sources
  3. Private Knowledge Sources

Confluence

Guidelines to add and index your private Confluence Knowledge Source

PreviousPrivate Knowledge SourcesNextZendesk

Last updated 20 days ago

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Prerequisite - Integrating with Confluence

To index your Knowledge Source, you must integrate your Confluence account with ClearFeed. Begin this on the ClearFeed web app:

  1. Navigate to Settings from the nav-bar, and proceed to the tab.

  2. Within the list of available integrations, locate and select Confluence.

  3. Press the Connect button which brings up an input modal.

  4. Enter you Confluence subdomain in the first input field.

  5. Enter the email address of confluence administrator.

  6. Next, enter your Confluence email and API Key (use your PAT - personal access token).

  7. Upon entering these details, click the Connect button within the modal.

  8. Successful integration redirects you back to ClearFeed's web app, where a confirmation message is displayed.

Indexing a Confluence Knowledge Source

With the integration complete, you can now index your Knowledge Source:

Step 1: Add your first Knowledge Source

  • Hover over the "Add Knowledge Source" dropdown at the top right corner to select Confluence.

  • A side drawer will appear, prompting you to provide specific details:

    • Name: Assign a title for the Knowledge Source to be displayed on ClearFeed.

    • Tags: Use tags to categorize and structure each Knowledge Source. Customize these based on your needs.

      • Indexing all spaces.

      • Indexing specific spaces.

    • Index pages where URL: To index specific URLs from the selected Spaces, click "Add Condition" to filter them. You can use conditions like "Starts with", "Does not start with", "Contains", and "Does not contain". If you want to index all URLs in the selected Spaces, you can skip this step.

    • Auto Reindex Regularly: When enabled, the particular knowledge source will reindex once every 24 hours.

  • Reindexing Confluence Docs - To reindex Confluence documents, manually reindex the knowledge source by clicking the "Reindex" button next to it.

Step 2: Test your Knowledge Source

Once the status of the knowledge source has been indexed, test the GPT-powered responses generated from it. Refer to the document below for more information.

Step 3: Enable 'Answers' in the Collection Settings

Navigate to the collection settings where you want to enable GPT-Powered Answers and enable 'Answers'. Refer to the document below for more information.

From the left navigation bar on the ClearFeed WebApp, go to AI > .

Spaces: Choose the you'd like to index. The options include:

After saving your addition, the Knowledge Source will either start indexing immediately (reflected by an Indexing status) or will be picked soon (reflected with an Initiated status). Get more details on Managing Knowledge Sources .

Knowledge Sources
Confluence spaces
here
Testing GPT-Powered Answers
Virtual Agent & Agent Assistant
Integrations
Integrate ClearFeed with Confluence
Indexing a Confluence Knowledge Source
Reindexing Confluence Docs