Slack Channels
Before you start creating requests on Slack channels - you would need to create a Collection and add channel(s) to this Collection
Once ClearFeed starts monitoring a Slack channel, any new message from a non-responder is considered a request.
Any message from a requester in a monitored channel will automatically create a request in ClearFeed.
Requesters do not see request IDs or statuses — everything appears seamless to them.
If a request is converted into a ticket, its properties (like status, assignee, etc.) are visible in the request channel.
Create Requests by Sending a Message
A user posts a message in a Slack channel monitored by ClearFeed.
ClearFeed detects the new message and identifies whether the user is a responder or non-responder.
Based on the Collection settings, ClearFeed decides whether to convert the message into a request.
Request visibility:
Requesters see nothing unusual — no IDs or status indicators.
Responders see the request along with its ID, status, and other details in the triage channel or ClearFeed web app.
Agents can respond to requests from:
The Triage channel
The ClearFeed Web App
Create Requests by Sending a Message
Requesters share their requests on a channel
Agents reply from either the triage channel or the web app


Create Tickets using the /cf-file Command
Go to any channel monitored by ClearFeed
Type in /cf-file command and hit enter
Choose the applicable form for ticket creation
Fill out the form, and we will share the ticket details on the same channel

FAQs
I have Auto Ticketing enabled, but tickets aren’t being created for some threads. Why? Answer: If the Slack thread wasn’t synced with ClearFeed (due to an outage or failure to receive events), Auto Ticketing won’t trigger — since there’s no record of the conversation in ClearFeed. You can still create a ticket manually by applying the 🎫 emoji to the parent message; ClearFeed will then fetch the thread and proceed to create a ticket
Q: Can I create a ticket from a message that wasn’t synced to ClearFeed? Answer: Yes. If the thread isn’t already present in ClearFeed (e.g., due to a sync delay or outage), applying the 🎫 emoji to the parent message will trigger ClearFeed to fetch the full thread, classify it, and proceed with ticket creation.
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