Slack Channels

Before you start creating requests on Slack channels - you would need to create a Collection and add channel(s) to this Collection

Once ClearFeed starts monitoring a Slack channel, any new message from the non-responders is considered a request.

• Any message from the requester on a channel creates a request on ClearFeed.

• Requesters won't notice the presence of any Request IDs and their statuses.

• If the Request is turned into a Ticket - the request properties are visible on the request channel.

If you want to create tickets without sending a message on the channel, use the /cf-file shortcut command. Learn more here.

Create Requests by Sending a Message

• Requesters share their requests on a channel

• Agents reply from either the triage channel or the web app

Creating requests and getting replies for a requester

Here's how a ticket appears on the request channel

Create Tickets using the /cf-file Command

1. Go to any channel monitored by ClearFeed

2. Type in /cf-file command and hit enter

3. Choose the applicable form for ticket creation

4. Fill out the form, and we will share the ticket details on the same channel