Announcements

Announcements are broadcast messages that you can send across multiple Slack channels at once. The following are common use cases for sending announcements:

• Sending release notes to multiple customer channels at once.

• Downtime notices for all or a particular subset of customers.

• General updates to your customers or employees.

Sending Announcements

Preparing the Announcement in Slack

1. Navigate to the channel where you will be drafting your announcements.

2. Prepare and send the message you want to broadcast

   • Attach any necessary files directly to this Slack message. These files will be sent as additional attachments within the thread from the ClearFeed Bot.

   • If any URLs are mentioned in an announcement message, we disable the previews that appear on Slack so that the channel doesn't get polluted with preview links.

3. Click on the three-dot menu (Slack More Actions menu) by hovering over the message.

4. Select ClearFeed Actions from the dropdown.

   • If it's not visible, click More message shortcuts and pick ClearFeed Actions.

5. Click on Create an Announcement.

6. Provide a title. This is only visible in ClearFeed, not in Slack.

7. Click on Save as Draft, followed by the Click here link.

8. You'll be taken to the ClearFeed web app where you can finalize and send your announcement.

Sending from ClearFeed Web

1. Go to https://web.clearfeed.app/announcements -> Draft -> Click on the Edit button against your announcement.

2. Select Recipients: You can choose individual channels or entire Collections to send the Announcements across.

   You can now search for Collections and Channels while selecting recipients for your announcement.

3. Optionally, test the announcement on a Slack channel to preview how it looks.

4. Choose the Sender:

   1. Channel Owner: Announcement appears as sent by the Slack user listed as the channel owner

      1. You can review the channel owners in the collection settings for each channel

      2. In case the channel owner is deactivated on Slack, we fall back to sending as ClearFeed

   2. ClearFeed: Announcement is sent by the ClearFeed bot

      • You can't modify the bot's name or icon if you whitelable ClearFeed bot

   3. Specific User: You can choose to send the announcement as:

      • Yourself, by providing Slack authentication

      • Another user, in which case the announcement is still sent via ClearFeed Bot, but uses the selected user’s name and profile picture

5. Send Now or Schedule the announcement to be sent later.

Announcement Delivery Behavior

Editing Announcements

• Go to the source Slack channel to edit the parent threads for the announcement

• Go back to the webapp and click on the "Re-Sync" button for that announcement

• The edited message in the source channel will be reflected in the sent messages

• Note that we can't change the attachments sent during the announcement

Managing Announcements

You can view saved drafts and view sent announcements from the ClearFeed App.

• Navigate to Announcements on the ClearFeed web app

• Here, you'll find the following tabs:

  • All: Provides a list of all announcements irrespective of their state.

  • Draft: Lists all drafted announcements that are yet to be sent or scheduled.

  • Scheduled: Displays announcements scheduled for future broadcasts.

  • Sent: Lists all successfully broadcasted announcements.

• Post sending an announcement they can be edited by clicking on the "Re-Sync" button

• You can also Delete an announcement completely.

Interaction Metrics

You can view the Interaction Metrics of an Announcement by going to the Announcements page and clicking on the Anoouncement sent.

​Top Level Metrics

• Channels Reached: Number of channels the announcement reached.

• Reactions: Emoji reactions from customers.

• Replies: Customer replies to the announcement.

You can also view the number of reactions from each channel where the announcement was sent, along with the top reactions and the users who reacted.

FAQs

1. Can we edit an announcement after it has been sent? Answer: Yes, you can edit the content of a sent announcement by following the steps mentioned here.