Lists

Configuring Lists

Each ClickUp Form has two parts: when creating a ticket and when editing a ticket.

• Navigate to Forms on the ClearFeed web console -> click on Import from ClickUp.

• You should see your Lists in the following format: Space Name > List Name

Supported ClickUp Field Types: Status, Assignees, Due Date, Priority, Single-select, Text, Number, and Multi-select. We plan to add more ClickUp fields soon.

Create Form

1. Title and Description are added to the Form by default. These are non-removable and pre-filled by ClearFeed. However, they can be hidden to prevent modification.

2. From the ClickUp Fields table (right-hand panel) - add the fields you want to be a part of the form.

3. Configure properties such as adding hint text, placeholder text, making fields optional, setting a default value, or hiding a field.

   • Learn more about field properties here.

   • Save your configuration.

Creating a ClickUp Form

Edit Form

If the Edit Form is enabled - users will see an Edit Ticket button when they create a ticket. You can provide requestors and responders the exclusive ability to modify fields after ticket creation.

Only the fields that are a part of the Edit form can be modified from the triage channel after a ticket is created.

1. Add fields from the ClickUp Fields table available on the right-hand side.

2. Configure properties such as making fields optional, setting a default value, or hiding a field.

   • Learn more about field properties here.

Pro tip: Use the Add all Create Form fields button to quickly add fields that are a part of the Create form to the Edit form.

Ticket Creation Without a Form

• If all fields in a form are hidden, users can create tickets without completing the form.

• If all fields in a Form are set to be editable by only responders, requesters can create a ticket without filling out the form.

  • Note: Fields will have pre-filled or default values in both scenarios.

Field Properties

• Removing Fields: Remove fields from a Form using the Delete icon.

  • Note: Title and Description are non-removable in the Create Action form. However, they can be hidden to prevent modification.

• Reordering Fields: To customize the order of the fields, click and hold a field in the left column, then drag and drop it to your desired position in the sequence.

  • Note: Non-removable fields will always be on top, while hidden fields will automatically move to the bottom once the changes are saved.

• Non-responder Field Label: Determines the field name displayed to the requestors when they use the form.

  • If fields are hidden - this property is not relevant.

• Placeholder Text: Text inside the field before users enter their information.

• Hint Text: The hint text is shown below the field to guide users on what to enter. Think of this as the field description.

• Default Values: Adds default values to the fields. Default values automatically populate the corresponding Intercom fields when a ticket is created.

  • Note: Default values cannot be entered for non-removable fields.

• Hidden Fields: To ensure specific fields are not modified during ticket creation, you can hide them from the Create Action Form.

  • Note: When hiding a field, you must assign it a default value.

• Permissions: Specify who must fill out a field when creating or editing a ticket using the Editable by column. Choose between All users or only Responders.

  • Note: Users with the required field permission must fill it out when creating a ticket on Slack.

• Required Field: Specify if the field is optional or mandatory when creating or editing a ticket in the Required field column.

Field properties for ClickUp

Mapping Forms to Collection

All active ClickUp Lists (forms) are available for ticket creation by default in Collections with ClickUp Ticketing enabled.

• You can limit the available Forms for ticket creation by mapping specific Forms to a Collection.

Only Forms with an active Create Action Form will be available for mapping.

• A form can be mapped to multiple collections.

How to map ClickUp Forms (Lists) to a Collection?

1. Navigate to Collections -> Settings.

2. Go to Ticketing Settings.

3. In the Forms Availability section, select the Specific Forms option.

4. From the available Forms, select the ones you'd like to associate with this Collection.

Mapping ClickUp forms to a Collection

FAQs

1. Which Linear field types are supported by ClearFeed? Answer: ClearFeed currently supports the Linear field types: Short text, Text, Date, Checkbox, Email, Labels, URL, Number, Phone Number and Drop-down. More types will be supported soon to enhance functionality. For URL and Phone Number, we don't support any validation and the inputs are converted to simple text. The unsupported fields are flagged with a warning that indicates such fields cannot be added to the Form.