File a Ticket button

Request Routing must be enabled in your DM Collection to create tickets using the File a Ticket button. Learn how to do that here.

Users can easily create a ticket without sending any message using the File a Ticket button.

How do you create and track tickets using the File a Ticket button?

1. Navigate to the ClearFeed Slack App.

2. Click on File a ticket button

3. Choose the relevant Collection and Form (if configured)

4. Enter the details and your ticket will be created

5. You can track and update the created ticket from the Messages section in the ClearFeed Slack App.

6. Replies from agents would also land in the same thread.

End to end flow for using File a ticket button

Only ClearFeed and Zendesk ticketing are supported with this method currently. If you want support for other ticketing integrations, please notify us at [e-mail].