DM the ClearFeed App
Creating tickets from the ClearFeed Slack App is very simple. Users can message the app to create the tickets.
Go to the ClearFeed App from your Slack App drawer
Click on the
MessagessectionType a message and send it.
These tickets are private - i.e. not visible to other requesters. This is generally useful in cases where you want your users to create tickets that contain sensitive information.
Common use cases: HR, Finance, Payroll, People/Culture teams, etc...
These requests are visible at the following places:
Dedicated collection on the ClearFeed Web App
Triage channel (if configured)
ClearFeed Slack App Homepage
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