DM the ClearFeed App

Creating tickets from the ClearFeed Slack App is very simple. Users can message the app to create the tickets.

  • Go to the ClearFeed App from your Slack App drawer

  • Click on the Messages section

  • Type a message and send it.

These tickets are private - i.e. not visible to other requesters. This is generally useful in cases where you want your users to create tickets that contain sensitive information.

Common use cases: HR, Finance, Payroll, People/Culture teams, etc...

These requests are visible at the following places:

  • Dedicated collection on the ClearFeed Web App

  • Triage channel (if configured)

  • ClearFeed Slack App Homepage

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