Creating a DM Collection
Learn how to setup and start using the ClearFeed app to create tickets
Steps to create a DM Collection
Head over to your primary ClearFeed account.
Click on
Add new Collection
and choose DM CollectionChoose whether to proceed with a triage channel or not
Select a ticketing integration
Note: Since all requests to the ClearFeed App are tickets - if you don't have a use case for an external integration, choose ClearFeed itself as an integration.
Enable/Disable Request Routing
Request Routing enables you to route tickets created via the ClearFeed Slack App to different collections across multiple ClearFeed accounts.
(Optional) Configure a workflow to help you get alerts.
Creating a DM Collection is only supported in the main ClearFeed account.
Child accounts do not have their dedicated DM collection - however, you can still create tickets for these accounts with the help of Request Routing.
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