Triage Settings

Through Triage Settings present in the Account Settings, users can create and edit triage channel settings for each channel.

Create a new triage channel

You can create a new triage slack channel in your workspace by using the Create new triage channel option.

Triage Settings while setting up a new triage channel

• Create a new Slack channel easily by using the Create new channel option and adding a name to the triage channel.

• Select an existing Triage channel and convert it to a triage channel. This is possible for public channels and private channels that have a ClearFeed bot added.

• Select the Triage mode which determines if all requests flow into the triage channel or only tickets.

• Choose to enable Automated Answers on the triage channel. Learn how to do that here.

• Disable tagging users on the triage channel.