Auto-create a Freshdesk Ticket
Just like the process of setting up Freshdesk for a Collection linked here, you can follow a similar process by heading to Collection > Settings > Ticketing and enable "Automatic" as the Trigger Mode. Please make sure you've selected Ticketing as Freshdesk.
How does it work?
When Auto-ticketing for Freshdesk is enabled at the collection level, the following flow will happen
When you get a message from a requester on a request channel about a new query, a request is created on ClearFeed.
Each request is then auto-converted to a Freshdesk ticket.
This Slack thread is now bi-directionally sync with Freshdesk.
Last updated