ClearFeed Views

Filter across requests from all Collections easily using predefined views

Views is a dedicated section on the ClearFeed Web app that helps you view requests/tickets across all Collections. Currently, we support the following views:

1. All Requests

   • Displays all conversations across every Collection.

   • By default, shows the requests Created within the last 7 days.

2. Your Unsolved Requests

   • Displays requests that are in Open, In Progress, Pending, and On Hold state for a particular assignee.

   • This is useful for responders to quickly view and work on requests that are not yet Solved or Closed.

3. All Unsolved Requests

   • Displays all requests that are in Open, In Progress, Pending, and On Hold state for the ClearFeed account.

   • Useful for managers to get an insight into requests that are not yet Solved or Closed.

4. Unassigned Requests

   • Displays all requests that are not yet assigned to any user.

   • Useful to filter out unassigned requests and quickly assign agents to work on the same.

ClearFeed Views

Learn how to navigate and use the dashboard better by following the guide mentioned here - Using the Dashboards

We will soon be adding the ability to add custom views along with the predefined views.