Mapping ClearFeed Forms to Collection

Limit the forms visible for users while creating tickets from monitored channels

By default, all active ClearFeed Forms are available for creating tickets in Collections where ClearFeed ticketing is enabled. However, you can selectively map certain Forms to a Collection and restrict the Forms available for ticket creation.

Users attempting to create a ticket from a monitored channel will only see the Forms mapped to that Collection.

Note:

• ClearFeed Ticketing needs to be enabled for a Collection.

• Only Forms with an active Create Action Form will be available for mapping.

Mapping Forms to a Collection

1. Navigate to Collections -> Settings.

2. Go to Ticketing Settings.

3. In the Forms Availability section, select the Specific Forms option.

4. From the available Forms, select the ones you'd like to associate with this Collection.

Mapping Forms to a Collection

Note:

• If a mapped Form (or its Create action form) is disabled, it will break the Form's existing mapping with any Collection, and prevent it from being used to create tickets on Slack.

• Any Form can be mapped to multiple collections.