Escalating to Jira
Filing to External Systems is only possible through ClearFeed actions or Triage More Actions.
Last updated
Filing to External Systems is only possible through ClearFeed actions or Triage More Actions.
Last updated
Hover over the message that you want to turn to a Jira Issue.
Select ClearFeed actions by clicking the More actions icon.
Select File a JIRA Issue & click next.
You will be prompted to choose which messages you want to send to the Jira Issue.
ClearFeed will summarizes the conversation on the thread and generate a title for the request and add all messages in the thread (the original message, its replies, and any attachments in these messages) to the ticket description.
Click on the File Issue button to create a Jira Issue.
Choose the below option based on your preferred workflow
Select Post Only JIRA issue link option if you want to file a JIRA issue and post the link on the request channel. Also, note that only a status update when the issue is closed will be sent via a message on the channel.
Select Post JIRA issue link and sync comments option if you, want the link, comments and status update on the issue being closed to be sent on the channel.
Once the Issue is filed, ClearFeed will respond in the corresponding thread with information about the ticket.
Messages posted on the Slack thread will get posted on the JIRA.
ClearFeed will send a notification message to the Slack thread on ticket closure.
