Kandji

This section covers ClearFeed <> Kandji Integration

ClearFeed’s Kandji integration enables IT teams to streamline Apple Device Management with Kandji -directly from Slack

Supported Features

With the Kandji integration enabled, your IT team can use AI Agents to auto-respond to time off related queries like:

  • List devices managed by Kandji with their details including name, model, OS version, serial number, and blueprint

  • Get detailed information about a specific Kandji device

  • Lock a Kandji-managed device. iOS devices require passcode to unlock, macOS devices require generated PIN

  • Shutdown a Kandji-managed macOS device (macOS only)

  • Restart a Kandji-managed macOS device (macOS only)

  • Reinstall the Kandji agent on a managed device

  • Reset/erase a Kandji-managed device

  • Unlock the local user account on a Kandji-managed device

  • Send an update inventory command to a Kandji-managed device to trigger check-in and refresh device information

  • Set the name of a Kandji-managed device

Integrate Kandji

To connect Kandji with ClearFeed, follow these steps:

  • Log in to your Kandji account.

  • Click on Settings and then click the Access tab.

  • Click the Add API Token button to create a new API key.

  • Provide a Name and a Description for your API token.

  • Click Create.

  • Kandji will display a modal with the API token. Use the Copy Token button to copy the generated API key.

  • Now, open the ClearFeed web app and go to Settings → Integrations.

  • Select Kandji from the list of integrations.

  • Enter the subdomain of your Kandji account.

  • Select the region where your account is hosted

  • Paste the copied API key and click Connect.

  • Upon successful authentication, you’ll see a confirmation message indicating the succesful connection.

Using the Integration

Once the integration is set up, you can configure AI Agents in ClearFeed to handle Kandji-related actions:

  1. Set Up AI Agent with Kandji as an Integration - Follow this guide to Create a new Agent.

  2. Manage Requests in Slack: Once deployed, ClearFeed offers below modes to manage requests:

    1. Agent Assistant in Triage Threads - In triage channels, use ClearBot Assist to tag @clearfeed to perform actions in Kandji

    2. Virtual Assistant - Let the AI Agent deflect common queries posted in your internal Slack channels. When a user asks a question, the Virtual Agent responds instantly, pulling help documentation.

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