# Participants ClearFeed supports adding **Participants** to individual requests in Slack. Participants are non-agent users who can collaborate on specific tickets without being added to the Triage channel or receiving full agent access. This enables targeted, request-level collaboration without exposing all incoming requests. ## When to Add Participants Add a Participant when: * You need feedback or input from someone outside the support team. * You want to keep collaboration scoped to a **specific request**. * You don’t want to expose the full Triage channel or other unrelated requests. ## Who can be a Participant? Any Slack user from the same workspace can be added as a Participant. Participants do not need to be created as agents in ClearFeed or members of the Triage channel. ## How it Works? * Agent identifies a request that needs input from a non-agent user. * Agent adds the user as a Participant from either the Request Channel or the Triage Channel. * Participant receives a DM from ClearFeed with request context and a collaboration thread. * Participant replies or reacts to messages — their responses sync back to the request. * Agent can remove participant once collaboration is complete. ## Adding a Participant You can add Participants from Slack (either from Request Channel or Triage Channel) or WebApp: ### From Slack #### Option 1: From the Request Channel * Go to the relevant request thread in a Request Channel. * Click **More Actions** on the parent message in the thread. * Choose **ClearFeed Actions** → **Manage Participants** → **Next**. * If any Participants are already added, you’ll see them listed. * Select one or more Slack users from the dropdown. * Click **Save**.
Adding Participant from Request Channel

Adding Participant from Request Channel

#### Option 2: From the Triage Channel * Go to the request in the Triage Channel. * Click **More Actions** from the ticket block. * Choose **Manage Participants** → **Next**. * View existing Participants, if any. * Select one or more Slack users. * Click **Save**.
### From WebApp * Go to the relevant request on WebApp. * From the Right hand panel, locate the Participants * If any Participants are already added, you’ll see them listed. * Select one or more Slack users from the dropdown. As soon as you select a user, Participant will be added automatically.
## What the Participant Sees Participants are notified when they are added to a request or a new **public message** is posted on the request or they are removed from the request **When a user is added as Participant:** * The Participant receives a **DM from ClearFeed**:
* This DM becomes their collaboration thread for the request. * From this thread, Participants can: * View the request details * Send messages that are synced to the Request Channel and Triage Channel
**When a new public reply is added to the request:** * When a new message is added, Participant as notified of the same in the DM thread from ClearFeed for the corresponding request.
**When a user is removed as Participant:** * Once removed, the Participant receives a message:
* They retain access to past messages but: * Stop receiving updates * Can no longer view request details ## Removing a Participant Agents can remove any Participant from a request using the **Manage Participants** flow. To remove a Participant: * Open the request from either the **Request Channel** or the **Triage Channel**. * Click **More Actions** → **ClearFeed Actions** → **Manage Participants**, then click **Next**. * In the list of current Participants, click the **“×” icon** next to the user you want to remove. * Click **Save** to confirm the changes.