JumpCloud

ClearFeed’s JumpCloud integration enables IT teams to handle identity and device management workflows—such as resetting passwords or suspending users—directly from Slack.

Supported Features

With the JumpCloud integration enabled, your IT team can use AI Agents to auto-respond to directory-related queries or trigger JumpCloud actions using Automations like:

• Reset user passwords

• Suspend, unsuspend, or delete users

• View assigned systems or groups

• Add or remove users from system groups

• Disable or enable system users

Integrate JumpCloud

To connect JumpCloud with ClearFeed, follow these steps:

• Log in to your JumpCloud Admin Portal.

• Go to API Settings from your profile menu (top-right).

  
• Click Generate New API Key.

  
• Copy the key — you'll use this to connect to ClearFeed.

• Navigate to Settings → Integrations in the ClearFeed Web App.

• Select JumpCloud from the list of integrations.

  
• Paste the API key copied from JumpCloud.

  
• Click Connect.

  
• You should see a confirmation once the integration is successfully established.

Using the Integration

Once the integration is set up, you can configure AI Agents in ClearFeed to handle JumpCloud-related actions:

1. Set Up AI Agent with JumpCloud as an Integration - Follow this guide to Create a new Agent.

   Make sure to add JumpCloud as an Integration and define which specific actions can the AI Agent take in JumpCloud on its own. Write your own prompt or customize the default one and test before rolling out

2. Manage Requests in Slack: Once deployed, ClearFeed offers below modes to manage requests:

   1. Agent Assistant in Triage Threads - In triage channels, use ClearBot Assist to tag @clearfeed to perform actions in JumpCloud

   2. Virtual Assistant - Let the AI Agent deflect common queries posted in your internal Slack channels. When a user asks a question, the Virtual Agent responds instantly, pulling help documentation.

   3. Automate JumpCloud Actions - Use ClearFeed Automations to:

      1. Trigger actions based on form inputs

      2. React to emoji triggers (e.g., 🔒 = suspend user)