ClearFeed Slack Shortcuts

Quickly interact with ClearFeed directly from Slack using built-in shortcuts. Create tickets, search requests, and start threads without leaving your workspace.

ClearFeed’s Slack shortcuts let you interact with your support requests directly from Slack, making it faster to file tickets, search requests, and start threads—without leaving your workspace. These shortcuts save time and help teams stay productive by keeping actions within Slack.

Available Shortcuts

• /cf-file – Use this shortcut to quickly create a new support request in ClearFeed directly from Slack. This is useful when you notice an issue in a conversation or need to log a request without switching to the ClearFeed Web App. Once you invoke /cf-file, follow the prompts to enter details about the request and submit it. The ticket will immediately appear in ClearFeed and can also be accessed in the associated Slack Triage channel if one is configured. Learn more here

• /cf-query – This shortcut allows you to search ClearFeed requests using natural language. Simply type your query after /cf-query and ClearFeed will return matching tickets instantly. For example, you could type "/cf-query show all tickets assigned to me that are open" to see all open tickets assigned to you. Learn more here

• /cf-start-thread – Use this shortcut to start a new conversation thread in the designated request channel. This helps keep discussions organized around specific topics or tickets. When you invoke /cf-start-thread, you can type your message and begin a threaded discussion, making it easier for your team to collaborate without cluttering the main channel. Learn more here

💡 Tip: These shortcuts work anywhere ClearFeed is installed, including private channels or threads where you’re a member.