# Activity Logs Activity Logs in ClearFeed provide a record of important events happening in your account. Currently, Activity Logs capture email ticketing activity. ## What Activity Logs Show * Processed Emails -Each incoming email is logged as soon as ClearFeed receives it. Logs include details such as the sender, recipient, and a request ID for easy tracking. * Rejected Emails - If an email cannot be processed, the log entry clearly explains why. Examples include: * Email collection not configured for this address * No valid support domain found * Ticket limit reached * Email marked as “not a request” * Email already processed * Request Tracking - Every log includes a ClearFeed Request ID. In case of an error, customers can use this request ID to raise a support ticket ## Getting Started Activity Logs are automatically available for all accounts using the Internal & External HelpDesk product edition. * Go to Settings > Activity Logs * You’ll see a list of all email-related logs for your account * Use filters to focus on what you need: * Date Range: Last 24 hours, Last 7 days, Last 30 days, or a custom range Change hint type Note: Logs are retained for 30 days and then automatically deleted * Log Level: Filter by Errors, Warnings, Info, or Debug messages * Click Search to apply filters, or Clear Filters to reset * Select any entry to view details, including: * Timestamp (when the event occurred) * Request ID (to trace the request) * Message (summary of what happened) * Metadata (sender, recipient, and other context) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-helpdesk/activity-logs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.