Activity Logs

View and track account activity. Currently supports email logs.

Activity Logs in ClearFeed provide a record of important events happening in your account. Currently, Activity Logs capture email ticketing activity.

What Activity Logs Show

• Processed Emails -Each incoming email is logged as soon as ClearFeed receives it. Logs include details such as the sender, recipient, and a request ID for easy tracking.

• Rejected Emails - If an email cannot be processed, the log entry clearly explains why. Examples include:

• Email collection not configured for this address

• No valid support domain found

• Ticket limit reached

• Email marked as “not a request”

• Email already processed

• Request Tracking - Every log includes a ClearFeed Request ID. In case of an error, customers can use this request ID to raise a support ticket

Getting Started

Activity Logs are automatically available for all accounts using the Internal & External HelpDesk product edition.

• Go to Settings > Activity Logs

• You’ll see a list of all email-related logs for your account

• Use filters to focus on what you need:

• Date Range: Last 24 hours, Last 7 days, Last 30 days, or a custom range Change hint type Note: Logs are retained for 30 days and then automatically deleted

• Log Level: Filter by Errors, Warnings, Info, or Debug messages

• Click Search to apply filters, or Clear Filters to reset

• Select any entry to view details, including:

• Timestamp (when the event occurred)

• Request ID (to trace the request)

• Message (summary of what happened)

• Metadata (sender, recipient, and other context)