> For the complete documentation index, see [llms.txt](https://docs.clearfeed.ai/clearfeed-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-helpdesk/activity-logs.md).

# Audit and Activity Logs

Audit and Activity Logs provide records of important events happening in your account:

* **Activity Logs** — Capture email ticketing activity
* **Audit Logs** — Record API activity, admin & user actions, and inbound events

## What Activity Logs Show

Activity Logs capture email ticketing activity:

* **Processed Emails** — Each incoming email is logged as soon as ClearFeed receives it. Logs include details such as the sender, recipient, and a request ID for easy tracking
* **Rejected Emails** — If an email cannot be processed, the log entry clearly explains why. Examples include:
  * Email collection not configured for this address
  * No valid support domain found
  * Ticket limit reached
  * Email marked as “not a request”
  * Email already processed
* **Request Tracking** — Every log includes a ClearFeed Request ID. In case of an error, customers can use this request ID to raise a support ticket

## What Audit Logs Show

{% hint style="info" %}
**Availability:** Account-level Audit Logs are available on the **Settings** page for **admin users** on **Professional** plans and above. See [Pricing](/clearfeed-help-center/pricing-and-billing/pricing.md) for plan details.
{% endhint %}

Account-level Audit Logs provide a comprehensive view of all account activity beyond email ticketing. This includes:

* **API Activity** — External API calls, webhooks, and integration events
* **Admin & User Actions** — Configuration changes, user management, security events
* **Inbound Events** — Request creation, ticket updates, status changes, assignments

<figure><img src="/files/BbgVfuKR3oNDlNSbz0yj" alt=""><figcaption><p>Account-level Audit Logs interface showing search, filters, and activity events</p></figcaption></figure>

**Features:**

* **Search** — Full-text search across log messages and metadata
* **Filters** — Filter by date range, event type, user, or specific entities
* **Export** — Export logs for analysis or compliance reporting
* **Refresh** — Manual refresh to load the latest activity
* **Collection Names** — Collection names are shown instead of IDs for easier identification

Access Account-Level Audit Logs from **Settings > Audit Logs** in the ClearFeed WebApp.