Audit and Activity Logs

View and track account activity, admin actions, API events, and email logs

Audit and Activity Logs provide records of important events happening in your account:

• Activity Logs — Capture email ticketing activity

• Audit Logs — Record API activity, admin and user actions, and inbound events

What Activity Logs Show

Activity Logs capture email ticketing activity:

• Processed Emails — Each incoming email is logged as soon as ClearFeed receives it. Logs include details such as the sender, recipient, and a request ID for easy tracking

• Rejected Emails — If an email cannot be processed, the log entry clearly explains why. Examples include:

  • Email collection not configured for this address

  • No valid support domain found

  • Ticket limit reached

  • Email marked as “not a request”

  • Email already processed

• Request Tracking — Every log includes a ClearFeed Request ID. In case of an error, customers can use this request ID to raise a support ticket

What Audit Logs Show

Availability: Account-level Audit Logs are available on the Settings page for admin users on Professional plans and above. See Pricing for plan details.

Account-level Audit Logs record supported account activity beyond email ticketing. This includes:

• API Activity — Calls to ClearFeed APIs and outbound API requests that ClearFeed makes to connected systems

• Admin and User Actions — Configuration changes, user management, and security events

• Inbound Events — Request creation, ticket updates, status changes, and assignments

ClearFeed records outbound API requests to integrations. Currently, HubSpot API calls are captured in Audit Logs. Support for additional integrations will be added in the future.

Account-level Audit Logs interface showing search, filters, and activity events

Features:

• Search — Search by actor, email address, or IP address

• Filters — Filter by date range, operation, integration, resource type, or source

• Export — Export the current filtered results as a CSV file

• Refresh — Load the latest activity

View Integration API Activity

To view API calls made to a specific integration:

1. In the ClearFeed WebApp, go to Settings > Audit Logs.

2. In the Integration filter, select the integration you want to audit (e.g., HubSpot).

3. Optionally, use Resource Type or Source to narrow the results. Selecting an integration limits the available resource types to that integration.

For example, when you select HubSpot as the integration, the audit entries show the action, actor or ClearFeed system process, source, and affected HubSpot resource.