Audit and Activity Logs

View and track account activity, admin actions, API events and email logs

Audit and Activity Logs provide records of important events happening in your account:

• Activity Logs — Capture email ticketing activity

• Audit Logs — Record API activity, admin & user actions, and inbound events

What Activity Logs Show

Activity Logs capture email ticketing activity:

• Processed Emails — Each incoming email is logged as soon as ClearFeed receives it. Logs include details such as the sender, recipient, and a request ID for easy tracking

• Rejected Emails — If an email cannot be processed, the log entry clearly explains why. Examples include:

  • Email collection not configured for this address

  • No valid support domain found

  • Ticket limit reached

  • Email marked as “not a request”

  • Email already processed

• Request Tracking — Every log includes a ClearFeed Request ID. In case of an error, customers can use this request ID to raise a support ticket

What Audit Logs Show

Availability: Account-level Audit Logs are available on the Settings page for admin users on Professional plans and above. See Pricing for plan details.

Account-level Audit Logs provide a comprehensive view of all account activity beyond email ticketing. This includes:

• API Activity — External API calls, webhooks, and integration events

• Admin & User Actions — Configuration changes, user management, security events

• Inbound Events — Request creation, ticket updates, status changes, assignments

Account-level Audit Logs interface showing search, filters, and activity events

Features:

• Search — Full-text search across log messages and metadata

• Filters — Filter by date range, event type, user, or specific entities

• Export — Export logs for analysis or compliance reporting

• Refresh — Manual refresh to load the latest activity

• Collection Names — Collection names are shown instead of IDs for easier identification

Access Account-Level Audit Logs from Settings > Audit Logs in the ClearFeed WebApp.