# Activity Logs

Activity Logs in ClearFeed provide a record of important events happening in your account. Currently, Activity Logs capture email ticketing activity.

## What Activity Logs Show

* Processed Emails -Each incoming email is logged as soon as ClearFeed receives it. Logs include details such as the sender, recipient, and a request ID for easy tracking.
* Rejected Emails - If an email cannot be processed, the log entry clearly explains why. Examples include:
* Email collection not configured for this address
* No valid support domain found
* Ticket limit reached
* Email marked as “not a request”
* Email already processed
* Request Tracking - Every log includes a ClearFeed Request ID. In case of an error, customers can use this request ID to raise a support ticket

## Getting Started

Activity Logs are automatically available for all accounts using the Internal & External HelpDesk product edition.

* Go to Settings > Activity Logs
* You’ll see a list of all email-related logs for your account
* Use filters to focus on what you need:
* Date Range: Last 24 hours, Last 7 days, Last 30 days, or a custom range Change hint type Note: Logs are retained for 30 days and then automatically deleted
* Log Level: Filter by Errors, Warnings, Info, or Debug messages
* Click Search to apply filters, or Clear Filters to reset
* Select any entry to view details, including:
* Timestamp (when the event occurred)
* Request ID (to trace the request)
* Message (summary of what happened)
* Metadata (sender, recipient, and other context)