Google Drive
Use Docs and PDFs from your Google Drive workspace to answer questions on Slack
Indexing Files from Drive
With the integration complete, you can now index documents from your Google Drive account to be used as a source of knowledge for answering questions using below steps:
In the ClearFeed WebApp, go to AI → Knowledge Sources from the left navigation bar.
Hover over the Add Knowledge Source dropdown in the top-right corner and select Google Drive.
A side drawer will appear. Fill in the following details:
Name – The display title for this Knowledge Source in ClearFeed.
Tags – Identifiers to categorize and organize the Knowledge Source. Freshdesk will be added as a default tag, but you can add more based on your needs.
Files – Select the files to index.
You can choose multiple files from the same folder.
Selections are cleared when navigating to another folder.
To pick files from multiple folders, finish selecting from the current folder, click Add Files, and repeat.
Auto Reindex Regularly – Enable to automatically reindex this Knowledge Source every 24 hours.
Click Save. The Knowledge Source will begin indexing immediately (status: In Progress) or be queued to index soon (status: Initiated). For more details, see Managing Knowledge Sources.

Using AI Agents
Once you've configured the knowledge sources, learn how to build and use AI Agents
Build AI AgentsUse AI AgentsManage Knowledge Sources
Once the status of the knowledge source has been indexed, learn more on how to manage the knowledge source below.
ManageLast updated
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