Getting Started Guides

Step-by-step guides to help you set up ClearFeed based on your team's use case

ClearFeed adapts to different teams and workflows, whether you're managing customer support, internal helpdesk operations, or implementing AI-powered automation. These guides will walk you through setting up ClearFeed for your specific use case.

Select the guide that matches your team's needs and existing infrastructure:

Customer Support Teams

If you're managing external customer requests, support tickets, or community questions:

• Using ClearFeed Ticketing - Use ClearFeed's built-in ticketing system for managing customer conversations directly in Slack

• Using an External Ticketing System - Integrate ClearFeed with your existing platform (Zendesk, Jira Service Management, Salesforce, etc.)

Internal Support Teams

For IT helpdesk, HR operations, sales ops, legal, or any internal request management:

• Using ClearFeed Ticketing - Set up an internal ticketing workflow to track and resolve employee requests in Slack

• Using an External Ticketing System - Connect ClearFeed to your existing internal tools like Jira, ServiceNow, or Linear

AI & Automation

Leverage AI to automate responses and streamline support workflows:

• Setting Up GPT-Powered Answers - Configure AI to automatically answer common questions using your knowledge base

• Configuring AI Agents - Deploy intelligent agents that can handle complex workflows and multi-step tasks

Need Help?

If you're unsure which guide to follow, our team can help you understand your requirements and recommend the best setup for your workflow. Schedule a call with our experts to discuss your use case.