# Knowledge Sources

## What is a Knowledge Source?

* Knowledge Sources are your public or private documentation that the AI Agent can refer to for answering questions.
* **Organizations use knowledge sources** for two main purposes: – *Customer Support*: Empower users with self-service content to reduce support load. – *Internal Use*: Share process docs, training material, and best practices across teams.
* **Private Knowledge Sources** are restricted to internal users and include SOPs, training content, and company policies (e.g. Confluence, Google Docs, Notion, Coda).
* **Public Knowledge Sources** are accessible to external users and include FAQs, product docs, and troubleshooting guides (public websites, blogs, KBs).

## Supported Knowledge Sources

Read more about how to setup each knowledge source in ClearFeed.

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><a href="knowledge-sources/indexing-knowledge-sources/confluence"><strong>Confluence</strong></a></td><td><a href="knowledge-sources/indexing-knowledge-sources/confluence">confluence</a></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/zendesk"><strong>Zendesk</strong></a></td><td><a href="knowledge-sources/indexing-knowledge-sources/zendesk">zendesk</a></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/freshdesk"><strong>Freshdesk</strong></a></td><td><a href="knowledge-sources/indexing-knowledge-sources/freshdesk">freshdesk</a></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/notion"><strong>Notion</strong></a></td><td><a href="knowledge-sources/indexing-knowledge-sources/notion">notion</a></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/coda"><strong>Coda</strong></a></td><td><a href="knowledge-sources/indexing-knowledge-sources/coda">coda</a></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/intercom"><strong>Intercom</strong></a></td><td></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/salesforce"><strong>Salesforce</strong></a></td><td></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/google-drive"><strong>Google Drive</strong></a></td><td><a href="knowledge-sources/indexing-knowledge-sources/google-drive">google-drive</a></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/file-store"><strong>File Store</strong></a></td><td></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/github"><strong>GitHub</strong></a></td><td></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/html"><strong>HTML</strong></a></td><td></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/site-search"><strong>Site Search</strong></a></td><td></td></tr></tbody></table>

## Using AI Agents

Once you've configured the knowledge sources, learn how to build and use AI Agents

{% content-ref url="ai-agents/build-ai-agents" %}
[build-ai-agents](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-ai/ai-agents/build-ai-agents)
{% endcontent-ref %}

{% content-ref url="ai-agents/use-ai-agents" %}
[use-ai-agents](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-ai/ai-agents/use-ai-agents)
{% endcontent-ref %}

## **Manage Knowledge Sources**

Once the status of the knowledge source has been indexed, learn more on how to manage the knowledge source below.

{% content-ref url="knowledge-sources/managing-knowledge-sources" %}
[managing-knowledge-sources](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-ai/knowledge-sources/managing-knowledge-sources)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-ai/knowledge-sources.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.