> For the complete documentation index, see [llms.txt](https://docs.clearfeed.ai/clearfeed-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-ai/knowledge-sources.md).

# Knowledge Sources

## What is a Knowledge Source?

* Knowledge Sources are your public or private documentation that the AI Agent can refer to for answering questions.
* **Organizations use knowledge sources** for two main purposes: – *Customer Support*: Empower users with self-service content to reduce support load. – *Internal Use*: Share process docs, training material, and best practices across teams.
* **Private Knowledge Sources** are restricted to internal users and include SOPs, training content, and company policies (e.g. Confluence, Google Docs, Notion, Coda, ReadMe).
* **Public Knowledge Sources** are accessible to external users and include FAQs, product docs, and troubleshooting guides (public websites, blogs, KBs).

## Supported Knowledge Sources

Read more about how to setup each knowledge source in ClearFeed.

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><a href="/pages/JjvVPhXdatzXbsYVN6qb"><strong>Confluence</strong></a></td><td><a href="/pages/JjvVPhXdatzXbsYVN6qb">/pages/JjvVPhXdatzXbsYVN6qb</a></td></tr><tr><td><a href="/pages/gYnF8WXdfOcb1VmRPO1G"><strong>Zendesk</strong></a></td><td><a href="/pages/gYnF8WXdfOcb1VmRPO1G">/pages/gYnF8WXdfOcb1VmRPO1G</a></td></tr><tr><td><a href="/pages/QWRLZ39FFm3ka8UM67IE"><strong>Freshdesk</strong></a></td><td><a href="/pages/QWRLZ39FFm3ka8UM67IE">/pages/QWRLZ39FFm3ka8UM67IE</a></td></tr><tr><td><a href="/pages/FSX9mYnyxeki60zu7gSW"><strong>Notion</strong></a></td><td><a href="/pages/FSX9mYnyxeki60zu7gSW">/pages/FSX9mYnyxeki60zu7gSW</a></td></tr><tr><td><a href="/pages/bmWZ888kKH0pxZ7PMAxS"><strong>Coda</strong></a></td><td><a href="/pages/bmWZ888kKH0pxZ7PMAxS">/pages/bmWZ888kKH0pxZ7PMAxS</a></td></tr><tr><td><a href="/pages/wavbtjCpCmDlvwB2Yh9I"><strong>Intercom</strong></a></td><td></td></tr><tr><td><a href="/pages/wgQk2rZADDJkoyBQKrur"><strong>ReadMe</strong></a></td><td></td></tr><tr><td><a href="/pages/PIdiWZg0QtKDUcqTwiTe"><strong>Salesforce</strong></a></td><td></td></tr><tr><td><a href="/pages/192L4QgjaVXa98Lwdudo"><strong>Google Drive</strong></a></td><td><a href="/pages/192L4QgjaVXa98Lwdudo">/pages/192L4QgjaVXa98Lwdudo</a></td></tr><tr><td><a href="/pages/TEw4IPQy6RFbe9ndtwTD"><strong>File Store</strong></a></td><td></td></tr><tr><td><a href="/pages/eA5A8xanaB8Bc3ajIYiR"><strong>GitHub</strong></a></td><td></td></tr><tr><td><a href="/pages/6WL7p082S4g513BdbsfA"><strong>HTML</strong></a></td><td></td></tr><tr><td><a href="/pages/7hVNBChl2fwDwPwjf5Ut"><strong>Site Search</strong></a></td><td></td></tr></tbody></table>

## Using AI Agents

Once you've configured the knowledge sources, learn how to build and use AI Agents

{% content-ref url="/pages/BG6lBe8zAALu5HQvWnQQ" %}
[Build AI Agents](/clearfeed-help-center/clearfeed-ai/ai-agents/build-ai-agents.md)
{% endcontent-ref %}

{% content-ref url="/pages/KfSu1GlJW2NmCvxVTv5c" %}
[Use AI Agents](/clearfeed-help-center/clearfeed-ai/ai-agents/use-ai-agents.md)
{% endcontent-ref %}

## **Manage Knowledge Sources**

Once the status of the knowledge source has been indexed, learn more on how to manage the knowledge source below.

{% content-ref url="/pages/4mEyGIe8R45x3rjcY7ug" %}
[Manage](/clearfeed-help-center/clearfeed-ai/knowledge-sources/managing-knowledge-sources.md)
{% endcontent-ref %}