# Knowledge Sources

## What is a Knowledge Source?

* Knowledge Sources are your public or private documentation that the AI Agent can refer to for answering questions.
* **Organizations use knowledge sources** for two main purposes: – *Customer Support*: Empower users with self-service content to reduce support load. – *Internal Use*: Share process docs, training material, and best practices across teams.
* **Private Knowledge Sources** are restricted to internal users and include SOPs, training content, and company policies (e.g. Confluence, Google Docs, Notion, Coda).
* **Public Knowledge Sources** are accessible to external users and include FAQs, product docs, and troubleshooting guides (public websites, blogs, KBs).

## Supported Knowledge Sources

Read more about how to setup each knowledge source in ClearFeed.

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><a href="knowledge-sources/indexing-knowledge-sources/confluence"><strong>Confluence</strong></a></td><td><a href="knowledge-sources/indexing-knowledge-sources/confluence">confluence</a></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/zendesk"><strong>Zendesk</strong></a></td><td><a href="knowledge-sources/indexing-knowledge-sources/zendesk">zendesk</a></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/freshdesk"><strong>Freshdesk</strong></a></td><td><a href="knowledge-sources/indexing-knowledge-sources/freshdesk">freshdesk</a></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/notion"><strong>Notion</strong></a></td><td><a href="knowledge-sources/indexing-knowledge-sources/notion">notion</a></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/coda"><strong>Coda</strong></a></td><td><a href="knowledge-sources/indexing-knowledge-sources/coda">coda</a></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/intercom"><strong>Intercom</strong></a></td><td></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/salesforce"><strong>Salesforce</strong></a></td><td></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/google-drive"><strong>Google Drive</strong></a></td><td><a href="knowledge-sources/indexing-knowledge-sources/google-drive">google-drive</a></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/file-store"><strong>File Store</strong></a></td><td></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/github"><strong>GitHub</strong></a></td><td></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/html"><strong>HTML</strong></a></td><td></td></tr><tr><td><a href="knowledge-sources/indexing-knowledge-sources/site-search"><strong>Site Search</strong></a></td><td></td></tr></tbody></table>

## Using AI Agents

Once you've configured the knowledge sources, learn how to build and use AI Agents

{% content-ref url="ai-agents/build-ai-agents" %}
[build-ai-agents](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-ai/ai-agents/build-ai-agents)
{% endcontent-ref %}

{% content-ref url="ai-agents/use-ai-agents" %}
[use-ai-agents](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-ai/ai-agents/use-ai-agents)
{% endcontent-ref %}

## **Manage Knowledge Sources**

Once the status of the knowledge source has been indexed, learn more on how to manage the knowledge source below.

{% content-ref url="knowledge-sources/managing-knowledge-sources" %}
[managing-knowledge-sources](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-ai/knowledge-sources/managing-knowledge-sources)
{% endcontent-ref %}