How to tag yourself on specific requests in Slack

By default, you'll only receive Slack notifications and see activity when you're specifically mentioned, assigned, or have interacted with a thread. However, there may be channels where you want to track every conversation, even if you're not directly tagged. This guide shows you how to automatically tag yourself on every new request in specific channels.

Create an Auto-Tag Automation

You can set up a ClearFeed automation that automatically tags you whenever a new request is created in a specific channel. This ensures you'll receive notifications and be able to find all threads later in Slack's "Threads" view.

Step-by-Step Instructions

1. Access Automations

   • Open the ClearFeed WebApp

   • Click the ... menu on the Left Menu Bar

   • Select Automations

2. Create New Automation

   • Click to create a new automation

3. Configure the Trigger

   • Set the trigger to On Request Creation

   • Add a condition to filter for your specific channel of interest

   • This ensures the automation only runs for the channel(s) you want to monitor

4. Set Up the Action

   • Choose one of these actions:

     • Send message as public reply (tags you in the customer channel)

     • Send message to Triage (tags you in the triage channel - recommended)

5. Add Your Tag

   • In the message field, tag yourself using @YourName

   • Example: cc @Naveen

6. Save and Activate

   • Save the automation

   • It will now run automatically on every new request in the specified channel

What Happens Next

Once activated:

• Every new request in your specified channel will automatically tag you

• You'll receive Slack notifications for these threads

• All activity on these requests will appear in your Slack Threads view

• You can easily reference past conversations without searching through buried messages