Message Bar

The Message Bar adds a persistent, configurable action buttons at the bottom of Slack request channels. It automatically stays positioned just below the latest message, ensuring the action button is always visible and easy for users to access.

Unlike Slack workflow buttons, the Message Bar is not fixed to the message input area. It moves down dynamically as new messages appear. Slack’s platform does not support adding a permanent, fixed button in the message input area for custom apps. If you require an always-fixed button, consider using Slack’s native Workflow Builder.

Supported Actions

ClearFeed currently supports two actions within the Message Bar:

1. File a Ticket – Opens the ticket creation modal with the forms configured for that collection.

2. ClearBot Assist – Provides AI-powered assistance based on the Virtual Agent configuration for the collection.

File a Ticket

The File a Ticket action behaves the same as using the /cf-file slash command—just surfaced as a button for easier access.

• Tickets created from the Message Bar post as a message in the request channel by default.

• If you want Message Bar–triggered tickets to be private (sent only to the triage channel and not posted publicly), this can be enabled at the collection level. Contact ClearFeed Support via Slack Connect Channel or email [email protected]

Compatible Integrations

This action works only with form-supported integrations:

• Zendesk

• ClearFeed

• Freshdesk

• HubSpot

• Intercom

• ClickUp

• Salesforce

ClearBot Assist

ClearBot Assist provides AI-powered help based on the Virtual Agent configuration for the collection. Users can get automated answers or suggestions directly through the Message Bar—without needing to submit a request.

All interactions between the user and the AI Agent happen privately and are not posted in the Slack channel. Administrators can review these conversations anytime through Session Logs.

The AI Agent responds only using the configured Knowledge Sources and does not perform any actions (such as creating JIRA or any actions in connected integrations). It is strictly answer-only.

Configuration

Enabling the Message Bar

1. Open Collection Settings → Message Bar

   
2. Enable the Message Bar toggle

3. Configure the message bar:

   • Message Bar Text – The helper text shown above the button

   • Action Buttons

     • Enabled: Select this checkbox to activate the action.

     • Label: Text that appears on the button (e.g., “File a Ticket”).

     • Style:

       • Primary: Green

       • Default: Transparent

       • Danger: Red

     

4. Click Save

The Message Bar will now appear automatically in all request channels for that collection.

Disabling the Message Bar

1. Go to Collection Settings → Message Bar

2. Turn off the toggle

3. Click Save

All Message Bars in that collection’s channels will be removed automatically.

How It Works

• Initial Posting: Once enabled, ClearFeed posts the Message Bar in all request channels within the collection.

  
• Dynamic Placement: The bar automatically repositions itself below the latest message so users don’t lose sight of it during active conversations.

• User Interaction: Clicking the button opens the respective action—either ticket creation or ClearBot Assist without needing commands or navigation.

  

  ClearBot Assist modal when users click on "ClearBot Assist" Action Button

File Ticket Modal when users click on "File Ticket" Action Button