Message Bar
The Message Bar is a persistent action bar that appears at the bottom of Slack request channels. It provides one or more configurable action buttons that make it easy for users to file tickets or get AI-powered help without using slash commands or pinned instructions.
The Message Bar always appears just below the latest message in the channel and automatically moves down as new messages arrive, ensuring the actions remain visible during active conversations.
How the Message Bar Works in Slack
The Message Bar is not fixed to Slack’s message input area. Due to Slack platform limitations, custom apps cannot place permanent buttons in the input area. Instead, the Message Bar is posted as a message and dynamically repositions itself below the most recent message.
If you require a button that is always fixed in the input area, consider using Slack’s native Workflow Builder.
Supported Actions
ClearFeed currently supports two actions within the Message Bar:
File a Private Ticket
File a Ticket
Opens the ticket creation modal with the forms configured for the collection.
Behaves the same as the
/cf-fileslash commandOn submission, the ticket is created and a message is posted in the request channel
Used when you want ticket creation to be visible to everyone in the channel
Supported integrations: Zendesk, ClearFeed, Freshdesk, HubSpot, Intercom, ClickUp, Salesforce
File a Private Ticket
Opens the same ticket creation modal as File a Ticket, but files the ticket privately.
On submission, the ticket is created in the Triage Channel
No message is posted in the Slack request channel
Useful for sensitive requests or when you don’t want ticket creation to interrupt the channel conversation
Supported integrations: Zendesk, ClearFeed, Freshdesk, HubSpot, Intercom, ClickUp, Salesforce
ClearBot Assist (Ask AI)
ClearBot Assist provides AI-powered help based on the Virtual Agent configuration for the collection.
Users can ask questions or get suggestions directly from the Message Bar
Interactions are private and are not posted in the Slack channel
Administrators can review these conversations from Session Logs
ClearBot Assist is answer-only:
It responds using the configured Knowledge Sources
It does not perform actions or create records in connected systems (for example, creating Jira issues or tickets)
Configuration
Enabling the Message Bar
Open Collection Settings → Message Bar
Enable the Message Bar toggle
Configure the Message Bar:
Message Bar Text Helper text displayed above the action buttons
Action Buttons
Enabled – Turns the action on or off
Label – Text shown on the button (for example, File a Ticket)
Style
Primary – Highlights the main action (green)
Default – Neutral appearance (transparent)
Danger – Destructive or cautionary actions (red)
Click Save
The Message Bar will appear automatically in all existing and new request channels for the collection.
Disabling the Message Bar
Go to Collection Settings → Message Bar
Turn off the Message Bar toggle
Click Save
The Message Bar will be removed from all request channels in the collection.
Interaction Flow
Initial Posting When enabled, ClearFeed posts the Message Bar in all request channels in the collection.
Dynamic Placement As new messages arrive, the Message Bar automatically moves to stay just below the latest message.
User Interaction Clicking an action button opens the corresponding flow—ticket creation or ClearBot Assist—without requiring slash commands or additional navigation.
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