# Creating requests ## Overview ClearFeed provides multiple methods for creating requests to ensure no customer issue goes untracked, whether it originates in Slack, external\ channels, or proactive outreach: * [**From Slack Channels**](https://docs.clearfeed.ai/clearfeed-help-center/how-it-works/creating-requests/from-slack-channels) - Automatic and manual request creation from monitored Slack channels * [**From Triage Channel**](https://docs.clearfeed.ai/clearfeed-help-center/how-it-works/creating-requests/from-triage-channel) - Proactive request creation using the `/cf-start-thread` command * [**From ClearFeed WebApp**](https://docs.clearfeed.ai/clearfeed-help-center/how-it-works/creating-requests/from-webapp) - Create requests directly from the ClearFeed WebApp ### Key Features Across All Methods * **Unified Tracking**: All requests appear in your Triage Channel regardless of creation method * **Customer Visibility**: Requests appear in appropriate Slack channels\ where customers can respond * **Flexible Assignment**: Set status, priority, and assignee during or\ after creation * **Conversation Threading**: Replies and follow-ups maintain request context * **SLA Tracking**: Request timing begins based on creation method and first customer interaction Choose the creation method that best fits your workflow and customer interaction patterns. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.clearfeed.ai/clearfeed-help-center/how-it-works/creating-requests.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.