Creating requests

This section covers all the ways you can create requests in ClearFeed to track and manage interactions across different channels and platforms.

Overview

ClearFeed provides multiple methods for creating requests to ensure no customer issue goes untracked, whether it originates in Slack, external channels, or proactive outreach:

• From Slack Channels - Automatic and manual request creation from monitored Slack channels

• From Triage Channel - Proactive request creation using the /cf-start-thread command

• From ClearFeed WebApp - Create requests directly from the ClearFeed WebApp

Key Features Across All Methods

• Unified Tracking: All requests appear in your Triage Channel regardless of creation method

• Customer Visibility: Requests appear in appropriate Slack channels where customers can respond

• Flexible Assignment: Set status, priority, and assignee during or after creation

• Conversation Threading: Replies and follow-ups maintain request context

• SLA Tracking: Request timing begins based on creation method and first customer interaction

Choose the creation method that best fits your workflow and customer interaction patterns.