# Creating requests

## Overview

ClearFeed provides multiple methods for creating requests to ensure no customer issue goes untracked, whether it originates in Slack, external\
channels, or proactive outreach:

* [**From Slack Channels**](https://docs.clearfeed.ai/clearfeed-help-center/how-it-works/creating-requests/from-slack-channels) - Automatic and manual request creation from monitored Slack channels
* [**From Triage Channel**](https://docs.clearfeed.ai/clearfeed-help-center/how-it-works/creating-requests/from-triage-channel) - Proactive request creation using the `/cf-start-thread` command
* [**From ClearFeed WebApp**](https://docs.clearfeed.ai/clearfeed-help-center/how-it-works/creating-requests/from-webapp) - Create requests directly from the ClearFeed WebApp

### Key Features Across All Methods

* **Unified Tracking**: All requests appear in your Triage Channel regardless of creation method
* **Customer Visibility**: Requests appear in appropriate Slack channels\
  where customers can respond
* **Flexible Assignment**: Set status, priority, and assignee during or\
  after creation
* **Conversation Threading**: Replies and follow-ups maintain request context
* **SLA Tracking**: Request timing begins based on creation method and first customer interaction

Choose the creation method that best fits your workflow and customer interaction patterns.