Interfaces
ClearFeed provides multiple interfaces to help you manage support requests efficiently. Each interface is designed for different workflows and user preferences, allowing you to choose the best approach for your team's needs. All interfaces work together seamlessly:
Actions sync across platforms - Changes made in one interface appear in others
Real-time updates - Request status changes are reflected immediately
Unified data - All interfaces access the same request information
Flexible workflows - Switch between interfaces based on current needs
Available Interfaces
Your central command center in Slack
Consolidate all requests from multiple channels in one place
Reply to customers directly from the triage channel
Manage request properties (status, priority, assignee)
Configure public/private comment visibility
Access GPT-powered agent assistance
Comprehensive web-based interface
Advanced filtering, sorting, and bulk operations
Kanban and List views for different workflow preferences
Detailed request drawer with full conversation history
Powerful search capabilities (keyword, phrase, user-based)
Reporting and data export functionality
For Requestors to view their request and Agents to search the tickets
View and filter requests within Slack's App Home
Quick actions for assigning, reassigning, and solving requests
"My Tickets" view for requesters to track their submissions
Natural language search using
/cf-querycommand
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