Signing up for ClearFeed

Step 1: Create an account with ClearFeed & Install ClearFeed in your Slack workspace

1. Go to https://web.clearfeed.app/

2. Sign up using Google, Microsoft, or Email (use your Slack workspace email)

3. A ClearFeed account will be auto-created for your domain (e.g., mycompany.com)

4. Complete a short setup form about your team and usage intent

5. Authorize ClearFeed to be installed in your Slack workspace

Step 2: Complete Setup in ClearFeed Web App

After authorization, you’ll be redirected to the ClearFeed Web App to finish setup:

• Add ClearFeed to request channels

• Create a triage channel for consolidated tracking

• Connect your ticketing system (optional)

• Invite teammates

Need help? Contact [email protected]

Post-Setup Configuration Options

After installation, you can:

• Group channels into Collections with shared policies

• Map each Collection to a Triage Channel

• Set Business Hours, SLA alerts, and Auto OOO responses

• Manage Knowledge Sources for your AI Agents

• Make multi-channel announcements inside Slack

• Access detailed request analytics & reports

Note:

• You can read more about Security on ClearFeed here.

• If you cannot log in using your organization emails, contact our support team at [email protected] or chat with us via the chat widget on https://clearfeed.ai/.

• If you sign in using the login link, the link is active only for a single session and expires on session closure (i.e., the ClearFeed web app tabs are closed). Therefore, a fresh link must be generated for a new session.

Terms of Service, Privacy Policies and DPA

Our standard policies are listed on our public website:

Terms of Service - https://clearfeed.ai/tos

Privacy Policy - https://clearfeed.ai/privacy-policy

DPA: https://clearfeed.ai/dpa

FAQs

1. What would happen if the ClearFeed App is uninstalled from our Slack workspace? Answer: If the ClearFeed app is uninstalled from your Slack workspace, you may notice a disruption in the integration between your Slack workspace and ClearFeed. Common reasons for this issue include downgrading your Slack workspace to the free tier. When ClearFeed is uninstalled from Slack:

   • Disruption in ClearFeed Integration: All connected channels for requests and triage within ClearFeed will stop functioning unless restored.

   • Slack Connect Channels: Any Slack Connect channels between organizations may be lost. The shared support channel between your org. and ClearFeed will also be disconnected. In such a scenario, please reach out to us at [email protected].

2. How to restore ClearFeed after it has been uninstalled from the Slack workspace? Answer: Here's how to restore ClearFeed's functionality after its uninstallation.

   • Reinstall ClearFeed on Your Slack Workspace

     1. Go to the ClearFeed Web App

     2. Under Settings -> go to Integrations

     3. Click on the Connect/Reconnect button next to Slack

     4. Follow the prompts to authorise ClearFeed app back to your Slack workspace

   • Re-Invite ClearFeed to Request and Triage Channels

     • Once ClearFeed is reinstalled, re-invite the ClearFeed app to all your designated request and triage channels:

     • Open each Slack channel used for ClearFeed requests and triage.

     • Use the /invite command followed by @ClearFeed to add the app back to each relevant channel.

     • Detailed guide on managing channels: Request Channels, Triage Channels.

   • Avoid Making Additional Changes from the ClearFeed Web App Until functionality is fully restored, do not make any configuration or setting changes directly from the ClearFeed web app.

   Following these steps should restore ClearFeed's previous working condition in your Slack workspace. For further assistance, contact us at [email protected].

3. Can I reconnect my ClearFeed to a different Slack Workspace? Answer: No. Currently reconnecting to a different Slack workspace is not possible via the ClearFeed Web App. There are 2 options:

   • If you have created a new account, the easiest way to connect to a different Slack workspace is to just delete the account and create a brand new one. While setting up the new account, connect to the new Slack workspace.

   • You can also create a "Child" Account in ClearFeed and connect it to a different Slack workspace.