Tickets
This section will cover how to use ClearFeed Ticketing on Slack
Enable Ticketing
To configure ticketing settings for a Collection:
Navigate to your desired Collection.
Go to Settings → Ticketing Settings.
Under Ticketing Integration, ensure ClearFeed is selected.
Choose the Trigger Mode:
Emoji Trigger: A ticket is created when a specific emoji is added to a message.
Select the emoji to be used (default: 🎫).
Choose who can trigger ticket creation:
All – The ticket is created when the emoji is added by either the requester or a responder.
Responder – Only emoji reactions from agents/responders will trigger ticket creation.
Automatic Trigger: A ticket is created automatically when a message meets predefined conditions—no emoji reaction is required.
Under Forms, specify whether:
All Forms should be shown while creating a ticket, or
Only Specific Forms should be shown.

Create Tickets
Manually using Emoji
A conversation is initiated on the request channel.
React to the first message on the thread using the 🎫 emoji.
A ClearFeed ticket is created for the thread. The requester gets a ticket message on the Slack thread indicating ticket details.

Automatic Ticketing
Every new conversation (Slack thread) that is initiated on the request channel gets converted into a ClearFeed ticket automatically.
As soon as the ticket conversation occurs, ClearFeed posts a message on the Slack thread sharing the ticket details.

Creating Tickets with Forms
Once the forms are set up, users will see a File Ticket button. Clicking this button will prompt users to complete ticket creation.
If multiple forms are set up, a drop-down will appear asking the user to choose which form to fill for the particular ticket.

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