Confluence

Guidelines to add and index your private Confluence Knowledge Source

Prerequisite - Integrating with Confluence

To index your Knowledge Source, you must integrate your Confluence account with ClearFeed. Begin this on the ClearFeed web app:

1. Navigate to Settings from the nav-bar, and proceed to the Integrations tab.

2. Within the list of available integrations, locate and select Confluence.

3. Press the Connect button which brings up an input modal.

4. Enter you Confluence subdomain in the first input field.

5. Enter the email address of confluence administrator.

6. Next, enter your Confluence email and API Key (use your PAT - personal access token).

7. Upon entering these details, click the Connect button within the modal.

8. Successful integration redirects you back to ClearFeed's web app, where a confirmation message is displayed.

Integrate ClearFeed with Confluence

Indexing a Confluence Knowledge Source

With the integration complete, you can now index your Knowledge Source:

Indexing a Confluence Knowledge Source

Step 1: Add your first Knowledge Source

• Navigate to the KBs section from the navigation bar, and hover over the "Add Knowledge Source" dropdown at the top right corner to select Confluence.

• A side drawer will appear, prompting you to provide specific details:

  • Name: Assign a title for the Knowledge Source to be displayed on ClearFeed.

  • Tags: Use tags to categorize and structure each Knowledge Source. Customize these based on your needs.

  • Spaces: Choose the Confluence spaces you'd like to index. The options include:

    • Indexing all spaces.

    • Indexing specific spaces.

  • Excluded URL: Specify URLs branching out from the Root URL that should be omitted during indexing. Remember, all subsidiary URLs will also be ignored.

    • For example, by excluding https://docs.clearfeed.ai/clearfeed-help-center/product-features/ticketing, its sub-URLs, such as https://docs.clearfeed.ai/clearfeed-help-center/product-features/ticketing/external-ticketing, will be left out.

  • Auto Reindex Regularly: When enabled, the particular knowledge source will reindex once every 24 hours.

  • After saving your addition, the Knowledge Source will either start indexing immediately (reflected by an Indexing status) or will be picked soon (reflected with an Initiated status). Get more details on Managing Knowledge Sources here.

• Reindexing Confluence Docs - To reindex Confluence documents, manually reindex the knowledge source by clicking the "Reindex" button next to it.

  

  Reindexing Confluence Docs

Step 2: Test your Knowledge Source

Once the status of the knowledge source has been indexed, test the GPT-powered responses generated from it. Refer to the document below for more information.

Managing & Testing

Step 3: Enable 'Answers' in the Collection Settings

Navigate to the collection settings where you want to enable GPT-Powered Answers and enable 'Answers'. Refer to the document below for more information.

Virtual Agent & Agent Assistant