Data Visualization
Last updated
Last updated
ClearFeed supports three types of data views - Bar chart, Line chart, and Table view. These views can be selected by the button in the data widget as shown below:
In these views, dates are represented on the x-axis, and the metric values are represented on the y-axis.
When a breakdown is selected, the data for each selected breakdown property are labeled with different colors.
Hovering on the bars or lines will show details like date and metric values.
The table view shows the metric values in numbers as per the applied filters.
The data can also be further broken down by time frame by clicking on the buttons shown below-
Additionally, in this view, you can see the number of requests and the calculation metrics used to calculate the breach for the following metrics - % of First Response SLA Breached, % of Resolution Time SLA Breached, and, % One Touch Resolution Breached as shown below:
