Agent Assistant

Enable Automated Answers to enhance customer support on Triage

Empower your support team with AI by activating ClearFeed's Automated Answers in your Triage channels.

This deploys a GPT-powered Agent Assistant that equips your agents with AI-generated answers and relevant knowledge snippets from your indexed Knowledge Sources.

Steps to activate automated answers in a triage channel:

Enable Automated Answers in your triage channel

• Knowledge Source Integration: Make sure your relevant Knowledge Sources are added and indexed in the ClearFeed web app.

• Triage Channel Settings: Navigate to Settings and select the Triage tab to access your triage settings.

• Automated Answers Configuration: Use the Edit option to modify the settings of the required Triage channel. Enable the Automated Answers feature by toggling the respective switch.

• Knowledge Source Association: Link your Triage with the necessary Knowledge Sources by choosing the appropriate tags. At least one Knowledge Source must be associated to the triage for generating answers.

• Indexing Status Consideration: While any added Knowledge Source can be associated regardless of its status, only those that are indexed or have been indexed successfully at least once will contribute to answer generation.

• Save Changes: Finalize your settings to activate Automated Answers and enhance your support efficiency.

Steps to Deactivate Automated Answers in a Triage

Steps to Deactivate Automated Answers in a Triage

1. Triage Channel Settings: Navigate to Settings and select the Triage tab to access your triage settings.

2. Automated Answers Configuration: Use the Edit option to modify the settings of the required Triage channel. Disable the Automated Answers feature by toggling the respective switch.

Note: Associating Knowledge Sources is a critical step to ensure the AI can draw from the relevant information, providing precise and helpful responses to support agents on Triage.