Creating HubSpot Tickets from Slack

Creating HubSpot tickets from Slack

Using Emoji

• A conversation is initiated on the request channel

• React to the first message on the thread using the 🎟️ emoji.

• A HubSpot ticket is created for the thread.

Creating HubSpot tickets using emojis

Automatic Ticket Creation

1. Every new conversation (Slack thread) that is initiated on the request channel gets converted into a HubSpot ticket automatically.

2. As soon as the ticket conversation occurs, ClearFeed posts a message on the Slack thread sharing the HubSpot ticket details.

Creating HubSpot tickets automatically

Creating from Triage channel

1. For any request in the triage channel, click on the More Actions button.

2. A dialog box will pop up. Select the File a Hubspot ticket option and proceed.

3. This successfully converts the request into a Hubspot ticket.

Creating HubSpot tickets using Triage channel