A few examples

A few examples of Edit action forms, and their respective behavior on Slack.

Example 1

Responders and Requesters: On editing the ticket, an Edit form with 3 fields will appear.

• Users can choose to update the field values and save the ticket.

Example 2

For Responders: When editing the ticket, responders will see the Edit form with 3 fields.

• The second field will be populated with the default value.

• Responders can choose to update all 3 fields and save the ticket.

For Requesters: Requester will be unable to edit tickets through this form.

Example 3

For Responders: When editing the ticket, responders will see a form with 2 fields.

• They can update the values for these fields.

• The third field's default value will be populated to Zendesk.

For Requesters: When editing the ticket, requesters will see a form with 1 field (Subject).

• They can update the value of this field.

• The third field's default value will be populated to Zendesk.

Example 4

Responders and Requesters: When editing the ticket, neither responders nor requesters will see any form.

• The ticket will be shown as edited on Slack.

• The default value for both fields will be populated on Zendesk.