A few examples

A few examples of Create action forms, and their respective behavior on Slack.

Example 1

Responders and Requesters:

• When selecting this Form on Slack, a ticket will be created without requiring any form to be filled.

• The values of the first three fields are pre-filled by ClearFeed and populated on Zendesk, resulting in a new ticket.

Example 2

Responders and Requesters:

• When selecting this Form on Slack, a ticket will be created without requiring any form to be filled.

• The values of the first three fields (pre-filled by ClearFeed) and the default value of the last field are populated on Zendesk, creating a new ticket.

Example 3

For Responders: On selecting this Form on Slack, responders will see a form with 5 fields.

• The first 3 fields will be pre-filled by ClearFeed, but the values can be modified by the user.

• The 4th field will be filled with the default value, which can be edited by the user.

• The 5th field will be empty and must be filled mandatorily to create a ticket.

• Upon filling the form, the respective final values are populated on Zendesk, creating a ticket.

For Requesters: When selecting this Form on Slack, requesters will see a form with 4 fields.

• The first 3 fields will be pre-filled by ClearFeed, but the values can be modified by the user.

• The 4th field (Priority) will not be visible to the requester.

• The 5th field will be empty and must be filled mandatorily to create a ticket.

• Upon filling the form, the default value for Priority and respective final values for other fields are populated on Zendesk, creating a ticket.