Details about Sharing Options

Share Slack workspace with your account

• If you select this option, your new account will be connected to the same Slack workspace as your primary account. You will have access to the same channels and conversations as the users of your primary account, allowing for seamless collaboration within the workspace.

• However, all other integrations for your new account will be completely independent. This means that your new account will have its own set of integrations, separate from those of your primary account.

• Additionally, your new account will have the flexibility to set its own SLA policy, business hours, users, and collections.

Share other integrations with your account

Only Zendesk and Intercom are supported as shared integrations as of now. If you want to request support for additional integrations, please reach out to us via Slack or at [e-mail].

If you have multiple Slack workspaces associated with the same email domain as your primary ClearFeed account, you can create a new ClearFeed account and choose this sharing option. This allows you to connect with a different Slack workspace while sharing the integrations with your primary account.

Use the same integrations connected to your primary account across multiple Slack workspaces. Additionally, this new account provides flexibility to set its own SLA policy, business hours, users, and collections.

Note:

1. If an integration is shared, the child account cannot reconnect or delete it.

2. However, users are allowed to independently connect any other (non-shared) integration to a child account .

3. If any new ticketing integration is configured as shared, behavior #2 will apply.