Welcome Messages

Create a custom Welcome Message that automatically greets new customers when they join a channel. You have 3 options for configuring your welcome message.

• To New Request Channels - The Welcome message will be sent to the request channel whenever a new channel is added to a collection.

• To New members of Request Channels - The Welcome message will be sent as an ephemeral message to every new user added to the request channel.

• Both - The Welcome message will be sent to the request channel whenever a new channel is added to a collection. It will also be sent as an ephemeral message to every new user added to the request channel.

Note: When the welcome message is sent as an ephemeral message, it will only be visible to the Non-Responders.