Announcements
Easily broadcast your message across multiple Slack channels with ClearFeed
Announcements are broadcast messages that you can send across multiple Slack channels at once. The following are common use cases for sending announcements:
Sending release notes to multiple customer channels at once.
Downtime notices for all or a particular subset of customers.
General updates to your customers or employees.
Prerequisites:
Create a dedicated Slack channel where your draft announcements will be prepared. eg. #clearfeed-announcements
Add ClearFeed bot to this channel.
Use the command
/invite @clearfeed
to add the bot to the channelDo not mark that channel as "Request Channel" or "Triage Channel"
Sending Announcements
Preparing the Announcement in Slack
Navigate to the channel where you will be drafting your announcements.
Prepare and send the message you want to broadcast
Attach any necessary files directly to this Slack message. These files will be sent as additional attachments within the thread from the ClearFeed Bot.
If any URLs are mentioned in an announcement message, we disable the previews that appear on Slack so that the channel doesn't get polluted with preview links.
Click on the three-dot menu (Slack More Actions menu) by hovering over the message.
Select
ClearFeed Actions
from the dropdown.If it's not visible, click
More message shortcuts
and pickClearFeed Actions
.
Click on
Create an Announcement
.Provide a title. This is only visible in ClearFeed, not in Slack.
Click on
Save as Draft
, followed by theClick here
link.You'll be taken to the ClearFeed web app where you can finalize and send your announcement.
Sending from ClearFeed Web
Go to https://web.clearfeed.app/announcements -> Draft -> Click on the Edit button against your announcement.
Select Recipients: You can choose individual channels + entire Collections to send the Announcements across.
Optionally, test the announcement on a Slack channel to preview how it looks.
Choose the Sender:
Channel Owner: The announcement appears as sent by the channel owner.
You can review the channel owners in the collection settings for each channel
In case the channel owner is deactivated on Slack, we fall back to sending as ClearFeed
ClearFeed: Announcement is sent by the ClearFeed bot
You can't modify the bot's name or icon if you whitelable ClearFeed bot
Specific User: Announcement appears as sent under a chosen user's name.
Send Now or Schedule the announcement to be sent later.
Editing Announcements
Go to the source Slack channel to edit the parent threads for the announcement
Go back to the webapp and click on the "Re-Sync" button for that announcement
The edited message in the source channel will be reflected in the sent messages
Note that we can't change the attachments sent during the announcement
Managing Announcements
You can view saved drafts and view sent announcements from the ClearFeed App.
Navigate to Announcements on the ClearFeed web app
Here, you'll find the following tabs:
All: Provides a list of all announcements irrespective of their state.
Draft: Lists all drafted announcements that are yet to be sent or scheduled.
Scheduled: Displays announcements scheduled for future broadcasts.
Sent: Lists all successfully broadcasted announcements.
Post sending an announcement they can be edited by clicking on the "Re-Sync" button
You can also
Delete
an announcement completely.
FAQs
This section highlights the frequently asked questions about Announcements. If you have any further questions, feel free to reach out at support@clearfeed.ai or via Slack.
Can we edit an announcement after it has been sent?
Currently - we do not allow for announcements to be edited after sending them across. You can save an announcement in Draft
mode and make edits until the message is finalized and announced.
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