Reporting

We support detailed reporting to help you understand request load, response times, and service level management. You can filter insights using the 'Request' and 'Virtual Agent' tabs for thorough reporting.

• The 'Request' tab provides insights specific to your responders and agents

• The 'Virtual Agent' tab provides insights specific to Clearfeed Virtual Agent.

Additionally, you can break down the metrics by channel, responders, channel owners, collections, and assignees and download granular data for analysis.

The reporting Section is broken down into the following sections:

1. Reporting Overview

2. Metrics Definitions - Request

3. Metrics Definitions - Virtual Agent

4. Data Visualization