Confluence
Guidelines to add and index your private Confluence Knowledge Source
Last updated
Guidelines to add and index your private Confluence Knowledge Source
Last updated
With the integration complete, you can now index your Knowledge Source:
Step 1: Add your first Knowledge Source
Navigate to Answers from the navigation bar, and hover over the "Add Knowledge Source" dropdown at the top right corner to select Confluence
.
A side drawer will appear, prompting you to provide specific details:
Name: Assign a title for the Knowledge Source to be displayed on ClearFeed.
Tags: Use tags to categorize and structure each Knowledge Source. Customize these based on your needs.
Spaces: Choose the Confluence spaces you'd like to index. The options include:
Indexing all spaces.
Indexing specific spaces.
Excluded URL: Specify URLs branching out from the Root URL that should be omitted during indexing. Remember, all subsidiary URLs will also be ignored.
For example, by excluding https://docs.clearfeed.ai/clearfeed-help-center/product-features/ticketing, its sub-URLs, such as https://docs.clearfeed.ai/clearfeed-help-center/product-features/ticketing/external-ticketing, will be left out.
After saving your addition, the Knowledge Source will either start indexing immediately (reflected by an Indexing status) or will be picked soon (reflected with an Initiated status). Get more details on Managing Knowledge Sources here.
Reindexing Confluence Docs - To reindex Confluence documents, manually reindex the knowledge source by clicking the "Reindex" button next to it.
Step 2: Test your Knowledge Source
Once the status of the knowledge source has been indexed, test the GPT-powered responses generated from it. Refer to the document below for more information.
Managing & TestingStep 3: Enable 'Answers' in the Collection Settings
Navigate to the collection settings where you want to enable GPT-Powered Answers and enable 'Answers'. Refer to the document below for more information.
Virtual Agent & Agent Assistant