Product Editions
Product editions are designed to customize the ClearFeed platform corresponding to your use case. Additionally, each product edition has a different billing unit.
What are the different types of product editions?
There are three different types of product editions
Clearfeed External Helpdesk - Work with customers in Slack Connect (or Community) channels and Email. There are two ways of using the External Helpdesk edition:
Standalone Helpdesk: Use ClearFeed's native Ticketing functionality.
Integrate with External Ticketing Systems: Use your existing Ticketing System (like Zendesk, Intercom, Freshdesk, Salesforce or HubSpot) using ClearFeed's bi-directional Slack integration.
Clearfeed Internal Helpdesk - Work with your employees on internal Slack Channels using ClearFeed's Ticketing System.
ClearFeed Internal Helpdesk (Integrations Only) - Work with your employees on internal Slack Channels using your existing Ticketing Systems (like Zendesk, Jira/JSM, ClickUp and others) and ClearFeed's bi-directional Slack integration.
How do I change my product edition?
To check your current product edition, navigate to the 'Product Edition' section located within the Account Settings.
Note - To change your current product edition, you can either create a new child account with a different product edition or contact our support team for assistance.
How does this impact billing?
Note that billing is handled separately for each product edition
Clearfeed External Helpdesk: The pricing for this is same regardless of whether ClearFeed is being used standalone - or for integrating with an external Ticketing system.
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