Product Editions

Product editions are designed to customize the ClearFeed platform corresponding to your use case. Additionally, each product edition has a different billing unit.

What are the different types of product editions?

There are three different types of product editions

1. Clearfeed External Helpdesk - Work with customers in Slack Connect (or Community) channels and Email. There are two ways of using the External Helpdesk edition:

   1. Standalone Helpdesk: Use ClearFeed's native Ticketing functionality.

   2. Integrate with External Ticketing Systems: Use your existing Ticketing System (like Zendesk, Intercom, Freshdesk, Salesforce or HubSpot) using ClearFeed's bi-directional Slack integration.

2. Clearfeed Internal Helpdesk - Work with your employees on internal Slack Channels using ClearFeed's Ticketing System.

3. ClearFeed Internal Helpdesk (Integrations Only) - Work with your employees on internal Slack Channels using your existing Ticketing Systems (like Zendesk, Jira/JSM, ClickUp and others) and ClearFeed's bi-directional Slack integration.

How do I change my product edition?

To check your current product edition, navigate to the 'Product Edition' section located within the Account Settings.

Note - To change your current product edition, you can either create a new child account with a different product edition or contact our support team for assistance.

Reach out to our support team at [e-mail] or connect with us directly on Slack or Intercom to change your product edition.

How does this impact billing?

Note that billing is handled separately for each product edition

1. Clearfeed External Helpdesk: The pricing for this is same regardless of whether ClearFeed is being used standalone - or for integrating with an external Ticketing system.
2. Clearfeed Internal Helpdesk
3. ClearFeed Internal Helpdesk (Integrations Only)