Slack Channels
Last updated
Last updated
Before you start creating requests on Slack channels - you would need to create a Collection and add channel(s) to this Collection
Once ClearFeed starts monitoring a Slack channel, any new message from the non-responders is considered a request.
Any message from the requester on a channel creates a request on ClearFeed.
Requesters won't notice the presence of any Request IDs and their statuses.
If the Request is turned into a Ticket - the request properties are visible on the request channel.
Requesters share their requests on a channel
Agents reply from either the triage channel or the web app