Data Retention
Configure Data Retention and weekly digest notification settings
Last updated
Configure Data Retention and weekly digest notification settings
Last updated
For Slack channels, raw message data is stored for 60 days by default.
You can change the retention period (7 to 365 days) in Additional Settings under Settings.
Statistics derived from messages are retained indefinitely while only metadata (e.g., time of arrival, author, linked tickets) is kept.
After the retention period, raw message data is deleted.
Note: ClearFeed does not store attachments.
You can also disable the Data Retention entirely for your account.
If you plan to retain raw data on ClearFeed for more than 365 days, email support@clearfeed.ai.
Under the same Additional Settings section, you can also configure Notification preferences for your account. Currently, ClearFeed sends a weekly digest to the users. You can toggle the setting to get this digest from the section shown below:
ClearFeed emails a weekly digest to the admins/users of the ClearFeed app every Monday. This digest contains information about the requests in the last week. The information is available as shown below:
