Emoji Rules
Last updated
Was this helpful?
Last updated
Was this helpful?
Emoji Rules enable quick actions on ClearFeed requests/tickets allowing you to save time and get work done on Slack.
For Jira: This page covers emoji rules for ClearFeed requests/tickets. Learn how to set and use emoji actions for Jira .
React to the request message with emoji to assign the request to yourself.
Add the emoji to the request message to solve the request.
Apply on Request Channel: Use the icon to enable applying the emoji reactions on the request channel message if the request is assigned/solved via any method (only applicable for ClearFeed requests).
Apply emoji rules for:
ClearFeed Requests: Emoji actions only work on ClearFeed Requests
External ticketing platform: Emoji actions only work on External Tickets (only Jira supported)
ClearFeed requests & external ticketing platform: Emoji actions work on both the external ticket and the associated ClearFeed Request.